Objective: Assist members to achieve their wellness needs and ensure fitness area is clean and safe.

Reports To: Fitness Director/Assistant Fitness Director

Criteria: Customer service experience and fitness knowledge preferred Red Cross CPR/AED certification required within 60 days of hire.

As an AFF team member, responsibilities include, but are not limited to:

To get and keep members.

Perform duties according to the company’s mission, vision, pillars of success, service standards, and business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.

Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.

Embrace and follow the company Service Standards, the guidelines outlined in the AFF training and policy manuals, and any applicable department- specific team handbooks.

Know the clubs emergency response protocol and be prepared to act. Exercise sound judgement with safety as a priority.

Arrive to work 5 minutes early. Wear department-specific uniform.

Actively participate in all department and club mandatory meetings.

Be a team player by contributing to both club and organizational goals.

Maintain open and honest communication with the team, partnering together as fitness professionals.

Read and sign the communication log.

As a Fitness Attendant team member, responsibilities include, but are not limited to:

Enforce all rules and regulations.

Observe fitness area to ensure member safety.

Instruct members and assist as necessary on proper, and during, the use of equipment.

Clean and maintain the fitness equipment and fitness areas.

Create and develop relationships with members to assure satisfaction with AFF.

Advise and direct members how to utilize membership amenities to achieve their goals.

Promote club/company programs and interests.

Anticipate needs of members and take action accordingly.

Perform other duties as reasonably assigned.