Objective: Providing a safe, clean Aquatic area for our members.
Reports to: Aquatic Manager (AM)
Criteria: Life Guard Certification
CPR and AED Certification
Proficient oral, written, and technology communication (email/text) skills
As an AFF team member, responsibilities include, but are not limited to:
To Get & Keep Members.
Perform duties according to the company’s Mission, Vision, Pillars of Success, Service Standards, and Business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.
Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
Arrive to work 10 minutes early. Wear department-specific uniform.
Actively participate in all department and club meetings.
Be a team player by contributing to both club and organizational goals.
Maintain open and honest communication with the team, partnering together as fitness professionals.
As a Pool Monitor, additional responsibilities include, but are not limited to:
Align with company and industry Life Guard guidelines for a safe environment.
Stay active and current with AFF-approved certifications, including CPR/AED and specialty certifications for your programs. Provide current copies of all approved instructor certifications to the AM.
Enforce the rules of the Aquatic area while maintaining the utmost customer service and providing a fun, pleasant experience for members.
Test and record pool chemistry and report any problems/concerns to management.
Provide appropriate instruction as well as a fun, safe environment for organized pool activities.
Inform the AM of any equipment needs or malfunctions.
Wear appropriate, safe attire.
Perform other duties as reasonably assigned.