Objective: To provide a safe and pleasant environment for the members’ children.

Reports To: Kids Zone Manager

Criteria: Minimum 1 year of child care experience preferred. Red Cross CPR/AED certification required within 60 days of hire.

Responsibilities Include But Are Not Limited To:

Get & keep members.

Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the member’s name as often as possible.

Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.

Abide by the Service Standards set for your Department.

Attend mandatory meetings.

Arrive 5 minutes early in proper uniform.

Read and sign the communication log.

Provide care for children ages 6 weeks to 13 years of age and ensure proper conduct.

Follow sign-in and sign-out procedures for children.

Review the activity calendar and prepare for daily activities.

Work in and perform duties required for assigned zone.

Supervise children with undivided attention at all times. Distractions such as eating, cell phones, reading material, etc are not permitted in the Kids Zone.

Handle any parent concerns immediately or refer to a manager.

Handle any emergency situations that may occur and communicate with the parents and management accordingly. Fill out accident and incident reports appropriately.

Professionally communicate any necessary information to parents when picking up their child(ren).

Complete opening, closing and cleaning checklists and follow procedures as outlined by management.

Professionally answer incoming phone calls and properly record baby reservations.

Perform other duties as reasonably assigned.