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Welcome Desk Attendant (Part Time)

American Family Fitness

Welcome Desk Attendant (Part Time)

Williamsburg, VA
Part Time
Paid
  • Responsibilities

    Objectives: To properly greet, assist and service current and potential members as they enter the club.

    Reports to: Front Desk Manager

    Criteria: CPR/AED certified within 60 days

    1 year customer service experience preferred

    As an AFF team member, responsibilities include, but are not limited to:

    To get & keep members

    Perform duties according to the company’s Mission, Vision, Pillars of Success, Service Standards, and business philosophy, and continually provide optimal performance for the net member growth, retention and club profitability.

    Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the member’s name as often as possible.

    Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific handbooks.

    Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.

    Arrive to work 5 minutes early. Wear department-specific uniform.

    Actively participate in all department and club meetings.

    Be a team player by contributing to both club and organizational goals.

    Maintain open and honest communication with the team, partnering together as fitness professionals.

    Read and sign the communication log

    As a Welcome Desk team member, responsibilities include, but are not limited to:

    Smile and acknowledge all guests and members exiting the club

    Understand and implement guest policy

    Monitor member check-in by checking their membership card, taking pictures and properly checking in family members

    Understand and administer the “UPS” system for the Membership Directors

    Efficiently answer phone within three rings and direct all incoming calls appropriately

    Properly take phone messages

    Record all reservations

    Sign members up and check members in for required classes

    Establish proficiency with member management system

    Complete opening, closing and cleaning checklists and follow procedures as outlined by management

    Inform all members of upcoming activities, promotions, and policy changes.

    Maintain a clean and attractive front desk area

    Complete all administrative and support duties assigned within and across all departments

    Perform other duties as reasonably assigned.