Objectives: To guide 9-13 year old members through fun and dynamic activities; and to provide exceptional customer service by going above and beyond for both youths and adults

Reports to: Youth Activities Team Leader

Criteria:

CPR and AED Certification

Proficient oral, written, and technology communication (email/text) skills

As an AFF team member, responsibilities include, but are not limited to:

To Get & Keep Members.

Perform duties according to the company’s Mission, Vision, Pillars of Success, Service Standards, and Business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.

Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.

Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.

Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.

Arrive to work 5 minutes early. Wear department-specific uniform.

Actively participate in all department and club meetings.

Be a team player by contributing to both club and organizational goals.

Maintain open and honest communication with the team, partnering together as fitness professionals.

Read and sign the communication log.

As a Youth Activities Attendant, additional responsibilities include, but are not limited to:

Align with company and industry guidelines in order to provide appropriate instruction according to the level and type of class and/ or activity.

Provide a fun, energetic and safe environment for participants.

Actively promote and seek new participants for all Youth Activities as well as renewing current participants.

Perform other duties as reasonably assigned.