Objective: To ensure the efficient operation of a safe and happy Kids Zone.

Reports to: Assistant General Manager /General Manager

Criteria: Minimum 2 years of child care experience preferred. Minimum 6 months of personnel supervision preferred. Red Cross CPR/AED certification required within 60 days of hire.

Responsibilities Include But Are Not Limited To:

Get and keep members.

Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the member’s name as often as possible.

Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.

Abide by the Service Standards set for your Department.

Attend mandatory meetings.

Arrive 5 minutes early in proper uniform.

To ensure exceptional customer service by hiring, training and maintaining a proactive, efficient, professional and friendly staff.

Communicate all promotions, activities and developments in all departments within the club to members.

Schedule staff to provide appropriate coverage within the limitations provided by management.

Respond in a timely manner and satisfactory way to members concerns or comments.

Attend Department Head meetings and inform staff of developments and upcoming events within the club.

Ensure that the staff is meeting the expectations of the club Manager.

Hold regularly scheduled department meetings for ongoing training and sharing of information. Must turn in the minutes of each meeting to the GM/AGM.

Accurately complete new hire paperwork and submit to the GM for approval to submit to Corporate before placing a new employee on the schedule.

Maintain current personnel records on staff, perform administrative duties and properly complete required paperwork.

Schedule an orientation for new employees.

Use disciplinary action when necessary and properly document such action. Terminate substandard employees.

Develop, implement and evaluate department goals on a regular basis.

Review and provide constant feedback on job performance.

Communicate effectively with and provide constructive feedback to all department heads and management staff.

Use proper chain of command and ensure staff does the same.

Set the example of professional behavior and exceptional customer service for all staff members.

Prepare monthly schedules to meet child- to-staff ratio guidelines.

Create and submit monthly Kids Zone activities calendar.

Plan, organize, and promote Kids Zone activities and special events.

Coordinate Kids Zone activities with other departments.

Determine and order supplies as needed upon management approval.

Notify Housekeeping and Maintenance of any related concerns and follow-up so needs are addressed quickly.

Enforce Kids Zone and club policies in a professional but firm manner.

Perform duties of Kids Zone attendant as needed.

Perform other duties as reasonably assigned.