Objective: Lead, manage, train, and develop Youth Activities Team members according to the company’s Mission, Vision, Pillars of Success, Service Standards, and Business philosophy in order to continually provide optimal performance for net member growth, retention, and club profitability. Manage all department-specific revenue and non-revenue performance and payroll budgets in order to maximize Youth Activities effectiveness. The Youth Activities Manager (YAM) will grow the Youth Activities program and team, assist in regional operational committees, and fully support an aligned and consistent Youth Activities/Kids Zone strategy for the company.

Reports to: Assistant General Manager and General Manager

Criteria: Proficient oral and written communication skills required

Minimum 6 months of personnel supervision preferred.

Minimum 2 years of child care experience preferred.

Red Cross CPR/AED certification required within 60 days of hire.

As an AFF team member, responsibilities include, but are not limited to:

To Get & Keep Members.

Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.

Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team.

Set an example of professional behavior and exceptional customer service for all team members.

Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.

Respond to member concerns and/or comments in a timely and professional way.

Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.

Schedule the team to provide appropriate coverage based on the needs established by the club leadership team .

Arrive to work 10 minutes early. Wear department-specific uniform.

Be a team player by contributing to both club and organizational goals.

Maintain open and honest communication with the leadership team and company Department Director; partner together as fitness professionals. Respond within 24 hours to all time-sensitive email, text, and/or phone requests.

Develop, implement, and evaluate department goals on a regular basis in partnership with the GM and the company C.O.O.

Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.

Coach, teach, educate, and support the team to be successful in their roles and to meet the goals set in partnership with the GM.

Provide ongoing feedback to the team and deliver performance reviews.

Communicate effectively with all team members.

Proactively engage with team members and coach toward success in their roles. Document progress and opportunities; use disciplinary action and/or terminate employment if necessary.

Hold regularly scheduled department meetings for ongoing training and information sharing. Submit the minutes of each meeting to the GM/AGM/Company Department Director.

Accurately complete new hire paperwork and deliver to the GM so it can be submitted to corporate before placing a new team member on the schedule.

Schedule a prompt orientation for all new team members.

Maintain current personnel records on the team, perform administrative duties, and complete required paperwork accurately and on time.

Use proper chain of command and ensure the team does the same.

As Youth Activities Manager, additional responsibilities include, but are not limited to:

Notify housekeeping/maintenance of any concerns/follow-up so needs are addressed in a timely manner

Empower staff to be self-sufficient, confident, and resourceful when supervisor is absent

Communicate new ideas and suggestions for youth activities to the AGM/GM

Submit Youth Activities calendar by the 24th of each month

Ensure that reports are completed properly daily (attendance, incident/accident, etc.)

Motivate the 9-13 year old age group to participate in activities and work to achieve individual and team goals

Assess the needs of the Youth Activities Department and equipment as needed within the specified budget

Perform other duties as reasonably assigned.