Benefits:

Competitive hourly pay

Commissions and Bonuses

Retirement IRA matching

No nights or weekends

Flexible schedule

Opportunity for advancement

Paid time off

Parental leave

Training & development

Job Summary Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today!

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process

Processes change to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Participates in reviews of existing coverages and may advise customers regarding policy options

Estimates and quotes policy premiums complying with underwriting guidelines

Identifies cross-selling opportunities during customer interactions and takes appropriate action

Contacts appropriate business partners for guidance when needed

Qualifications

High school diploma or equivalent

Valid driver's license

Ability to work independently to plan, set priorities and organize work

Effective communication skills

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Solid knowledge and understanding of basic mathematical skills

Preferred Knowledge/Skills/Education/Designations

Property and Casualty insurance licensing is preferred before hiring and is required before beginning employment.

Active involvement in local community

Demonstrated effective prospecting and sales experience

Bilingual – English & Spanish

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.