Responsibilities:

• Provide exceptional customer service to clients via phone, email, and chat
• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Assist customers with product information, pricing, and order placement
• Resolve customer complaints or issues by investigating the problem and providing appropriate solutions
• Perform data entry tasks accurately and efficiently
• Upsell products or services to customers when applicable
• Conduct outbound calls to follow up with customers or provide additional information

Experience:

• Previous experience in a customer service role is preferred
• Bilingual in English and Spanish is a MUST!
• Excellent phone etiquette and communication skills
• Strong data entry skills with attention to detail
• Ability to handle difficult or irate customers with professionalism and empathy

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Salary: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

On-the-job training

Experience level:

1 year

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

In-person

Office

Language:

Spanish (Required)

License/Certification:

Property & Casualty License (Required)

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.