Job Description

JOB SUMMARY:

Adjusters are responsible for answering questions via the phone and adjudicate claims for automotive service contracts based on contract coverage.

ESSENTIAL FUNCTIONS:

• Responsible for answering calls from car dealerships and independent repair facilities to verify the completion and validity of claim forms.
• Reviews company records to determine various levels of claim coverage.
• Determines claims direction, calculates the amount of the claim, and submits for claim payment within the adjusters authorization limit.
• Documents all information in a database system. Uses reference labor manuals, technical bulletins and system components to adjudicate claims.
• Reviews pending claims list and follows up on pending claims daily.
• Adjudicate claims for automotive warranty contracts based on contract coverage.
• Explain contract coverage to repair facilities and contract holders.
• Must provide excellent customer service over the phone to both internal and external customers.

EDUCATION, SKILLS AND ABILITY:

• High school Diploma required
• Associates degree preferred
• 2-4 years experience in the automotive field required.
• Mechanical and/or automotive claims adjusting experience preferred.
• Excellent customer service and telephone skills required.
• Must be proficient in Microsoft Word, Excel, Access, and Outlook.
• Must be familiar with standard concepts, practices, and procedures within the automotive claims industry i.e. from powertrain operations to electrical charging systems.
• ASE certification preferred, ASE Master certification a plus.
• Bilingual a plus- Spanish.

WORK ENVIRONMENT:

General office environment. Work is generally performed within an office environment, with standard office equipment available. Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use. Must be able to work an 8 hour schedule between the hours of 7am to 6pm.

SPECIAL REQUIREMENTS

• Subject to a criminal background check prior to employment.
• Subject to a drug screen prior to employment.
• Provide proof of authorization to work in the United States.

Company Description

American Financial and Automotive Services, Inc. is a privately held, family-owned company with employees nationwide. Our mission is to enhance the professional image of the automotive industry through exceptional customer service. It is only by consistently exceeding our customers' expectations that we can earn their loyalty, expand our customer base, and increase the value of our products. We at American Financial and Automotive Services, Inc. employ a diverse team of individuals dedicated to our mission and offer an excellent compensation and benefits package which includes medical, dental and vision insurance as well as a rich 401k program.