Job Description
The Opportunity: The Restaurant Manager is located at the AG Retail Flagship Los Angeles location and partners closely with the Store Leadership Team, Restaurant Leadership Team, and People & Culture Business Partner. This role is responsible for overseeing all Front-of-House and Back-of-House restaurant operations while delivering an exceptional guest experience that reflects American Girl’s mission of “Celebrating Girls." You would be leading with hospitality, accountability, and care ensuring service excellence, operational consistency, team development, and financial performance. If you thrive in a fast-paced, guest-focused environment and enjoy leading teams through collaboration, coaching, and high standards, we’d love to meet you.
What Your Impact Will Be:
Customer Service & Guest Experience
Supervise and model exceptional hospitality standards across the dining room and private party spaces.
Maintain a visible leadership presence during service to support staff and guests.
Ensure dining room and private dining room ambiance is consistently upheld.
Oversee resolution of guest service issues, using sound judgment and professionalism.
Ensure special guest requests (birthdays, allergies, dietary needs, accommodations) are handled graciously and consistently.
Oversee kitchen execution to ensure food quality, consistency, presentation, and special requests are met.
Monitor service standards for all positions, providing real-time coaching and feedback.
Share relevant information with guests regarding restaurant offerings, store events, and private parties.
Analyze guest feedback, food trends, and product mix to support menu and concept evolution.
Restaurant Operations & Policy Compliance
Oversee all Front-of-House and Back-of-House operations, including opening/closing procedures, guest service, ordering, and maintenance.
Maintain consistent standards for cleanliness, safety, food quality, and overall restaurant operations.
Ensure compliance with all City, State, and County food and beverage regulations.
Adhere to and enforce all company, store, and department policies and procedures.
Manage payroll, scheduling, inventories, vendor setup, blanket PO accounts, and supply ordering.
Ensure side work completion, daily pre-shift communication, and accurate coaching documentation.
Execute company programs and initiatives, including Special Events and GOTY.
Maintain sanitation, safety, and cleanliness standards to achieve successful health inspections.
Oversee reservation flow and guest experience in partnership with RSS and Hosts.
Utilize POS, Infogenesis, Zomato, JTech Paging, and Microsoft Office systems in accordance with company policy.
Follow all alcohol distribution, reconciliation, and compliance procedures.
Maintain proficiency in required systems and reporting tools.
Staff Development & Performance Management
Lead the development, coaching, and performance management of restaurant staff.
Drive seasonal hiring and onboarding in partnership with the Restaurant Leadership Team and People & Culture Business Partner.
Delegate responsibilities equitably to ensure balanced workloads and operational efficiency.
Ensure service and training standards are consistently met through hands-on leadership and recognition.
Conduct performance evaluations in alignment with company guidelines.
Proactively address performance concerns and partner with People & Culture to implement corrective actions when needed.
Financial Management
Achieve restaurant financial goals through effective planning and execution.
Analyze business trends to adjust staffing, inventory, and operating strategies.
Manage food costs, labor expenses, and overall operating expenses within budget guidelines.
Maintain accurate inventory systems, including supplier data, pricing, purchase orders, invoices, and recipe builds.
Ensure invoices are accurate, resolved promptly, and submitted to MGSSA in a timely manner.
Partnership & Communication
Maintain consistent, professional communication with all American Girl team members.
Participate in weekly management and store-wide meetings.
Promote teamwork and collaboration across departments.
Conduct weekly calls with the Regional Restaurant Manager.
Partner with Store Leadership to support events, promotions, and programs.
Lead weekly meetings with Kitchen and Front-of-House supervisors.
Collaborate with the Store Director and leadership team on strategy and execution.
Qualifications
What We’re Looking For:
3-5 years of previous restaruant management experience in high-voulme or guest-focused environment required.
Experience leading both Front-of-House and Back-of-House teams preferred.
Current State Sanitation Certificatiom, prefered.
ServSafe, preferred
Safe Alcohol Consumption Certification, preferred.
Strong leadership, coaching, and communication skills.
Ability to manage competing priorities in a fast-paced environment.
Proficiency with POS systems, reservation platforms, and Microsoft Office.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.
Additional Information
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work:
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
Who We Are:
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
Videos to watch:
The Culture at Mattel
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