Job Description

• 7-10 years of experience in managing ServiceDesk and End-user computing operations
• Monitor daily operations (ServiceDesk, EUC Level 2)
• Escalation management
• Ensure customer satisfaction and service levels
• Coordination and facilitation within departments
• Operational review with the customer
• Technical skills –Expertise in ServiceDesk and EUC technologies.
• People management – Effectively manage a team and provide leadership
• Process enhancement –Implement policies and procedures for the IT department
• Communication skills – IT operations managers should also be strong written and verbal communicators, able to communicate with team members, management personnel, and end-users throughout the organization
• Budget and revenue management –Need experience in budget and revenue management

Qualifications null Additional Information

All your information will be kept confidential according to EEO guidelines.