Job Description

The Treasury Management Customer Service Representative (“CSR”) will be engaging and enjoy working directly with customers. He/she will be detail-oriented, well-organized, dependable and open and eager to learn new things. The ideal candidate will enjoy problem-solving and finding solutions to customer-related issues and/or internal processes. He/she will be exceptional at customer service and enjoy working as part of a team on a wide array of products, services and projects. ESSENTIAL FUNCTIONS OF JOB:

1. Integral in ensuring clients have an exceptional experience when receiving and using their ANB&T cash management products/solutions.
2. Upon sale completion, work with New Accounts and Treasury Management (“TM”) officer to manage efforts required to onboard a new client to the bank and/or implement a new product to a client.
3. Assist business customers who call or email with any problem or scenario that arises, in a timely manner.
4. Assist internal employees with questions around TM, in any capacity.
5. Submit and track issues that arise, ensuring resolution.
6. Quality control and review of all commercial customers’ implementations.
7. Monitor and maintain TM products and services (i.e. customer calls, training and overall support to customers and the TM team).
8. Reach out to customers after implementations are complete to ensure customer has no pending questions and/or issues.
9. Assist as backup for new customer implementations when needed.
10. Test and document new TM products and processes.
11. Responsible for performing time-sensitive process tasks involving TM products and processes.
12. Perform recurring reviews, audits and reports of TM products.
13. Assist in documenting processes and workflows for TM products and duties.
14. Help conduct trainings for commercial bankers/lenders in the banks’ different markets.
15. Support project management when evaluating and updating cash management products or processes, including account analysis.
16. Perform all other duties as required and assigned by Manager. REQUIRED SKILLS:
17. Must be proficient with 10-key (by touch); alpha/numeric data entry; spreadsheets, word processing, basic typing and excellent PC skills..
18. COMMUNICATION SKILLS: Ability to read, analyze and understand general business- and company-related articles and professional journals; ability to speak effectively before groups of customers and/or employees. Must possess excellent interpersonal and customer service skills. I have reviewed and understand this job description and affirm that I am able to perform all the essential functions as outlined.

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Today’s Date 3. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume; ability to apply concepts such as fractions, ratios and proportions to practical situations. 4. CRITICAL THINKING SKILLS: Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists; ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions; ability to deal with problems involving several known variables in situation of a routine nature. 5. SUPERVISION RECEIVED: Under general supervision where standard practice enables the employee to proceed alone on routine work, referring any questionable cases or issues to direct supervisor. 6. PLANNING: Considerable responsibility with regard to general assignments in planning time, method, manner and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation. Must possess excellent organizational skills and attention to detail. 7. DECISION-MAKING: Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of medium organizational component and the organization’s clientele. 8. MENTAL DEMAND: Very close mental demand; operations requiring very close and continuous attention for control of operation requiring a high degree of coordination or immediate response; intermittent direct thinking to determine or select the most applicable way of handling situations regarding the company’s administration and operations; also determine or select material and equipment where highly variable sequences are involved. Must be able to work effectively while multi-tasking in a high volume environment. 9. ANALYTICAL ABILITY / PROBLEM-SOLVING: Moderately structured; fairly broad activities using moderately structured procedures with only generally guided supervision; High order of analytical, interpretative and/or constructive thinking in varied situations. Ability to learn new products and services and apply that knowledge. 10. PUBLIC CONTACT: Regular contact with patrons where initiated by employee; involves furnishing and obtaining information and attempting to influence the decisions of those persons contacted; contacts of considerable importance that failure to exercise proper judgment may result in important tangible or intangible losses to company. 11. EMPLOYEE CONTACT: Regular contact with co-workers within the department, office or enterprise, which will require coordination of efforts generally in the normal course of performing duties; requires tact in discussing problems, presenting data and making recommendations. 12. ACCURACY: Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned; errors might possibly go undetected for a considerable amount of time, creating an inaccurate picture of an existing situation.