Job Description

EXEMPT:  No

DEPARTMENT:  Operations

REPORTS TO: EVP Operations

LOCATION:  Wichita Falls

OVERVIEW

The purpose of the Lobby Services Representative position is to provide superior and quality service to customers through efficient and accurate financial transaction processing.

Job Description

RESPONSIBILITIES

• Provide exceptional service to customers when accepting deposits/withdrawals, cashing checks, assisting customers with banking services.  Services include, but are not limited to online banking, wire initiation, instant issue debit cards, and deposit service questions.
• Open new accounts, including but not limited to checking, savings, CD’s, IRA’s, and Business accounts
• Admit customer to safe deposit box as needed
• Communicate in a courteous and professional manner in person, over the phone, and correspondence
• Gain knowledge of and promote all bank products/services and cross selling same to new and existing customers when opportunities are identified
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of employees, customers, and bank assets
• Perform other job related duties as assigned

QUALIFICATIONS

• Strong understanding of digital products- mobile application (how to navigate, transfers, bill pay, setting alerts, etc.) online banking, online account transfers, etc.

• Computer proficiency with working knowledge of Microsoft Office Suite applications

• Careful attention to detail and time management skills are essential

• Ability to adapt to a changing work environment and the flexibility of transitioning between job responsibilities

• Excellent interpersonal and communication skills are required

• Being a strong team player is vital

• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to new technology platforms

• Demonstrate general knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements.

EDUCATION, EXPERIENCE & LICENSES:

• High school degree or higher
• Minimum of one year of  banking customer service experience-preferred