This position is responsible for measuring and driving the performance of an assigned customer program - including key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program. Specifically, the responsibilities of this position include:
- Act as primary point of contact for the customer on operational, IT, and performance issues.
- Monitor project performance to customer requirements and expectations.
- Issue regular reports on program performance.
- Coordinate work of various functional groups such as Operations, IT, Quality, and Billing.
- Identify areas of non-conformance and develop remedial plans.
- Translate operations needs into draft requirements for IT development.
- Investigate and communicate production IT issues both from client and operations
- Manage inventory levels to ensure timely order fulfillment.
- Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
Required Skills
- Must be an organized, detail oriented, and self-motivated individual.
- Strong analytical, problem solving, and decision-making skills.
- Excellent communication and interpersonal skills.
- Have the ability to work independently and as part of a team.
- Flexibility to travel is required.
- Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
- Experience in Jira and Confluence
- Experience with Agile and Waterfall development methodologies
- SQL knowledge is a plus.
- Ability to interpret and comprehend contract language is a plus.
- Experience with level 1 and level 2 troubleshooting of UI, API, and database issues
Required Experience
- B.S. Degree in Business, Project Management, Supply Chain or related discipline.
- 2-4 years Program, Project, or Operations Management experience in a fast-paced operation.
- 2+ years’ experience within a high volume supply chain/distribution operations and logistics environment.
- PMP Certification preferred, but not required.
- Previous experience with quality systems a plus.
- Experience in the telecommunications or cable industries is preferred.
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career! EOE, Gender/Minority/Veterans/Disabled
CTDI does not accept unsolicited employment agency / recruiter resumes. Please do not forward unsolicited resumes to our website, to our HR Department or to any CTDI employee. CTDI will not pay fees to any third party agency or firm without a signed fee agreement or to any firm who was not issued a search assignment from CTDI's HR Department. CTDI will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of CTDI and will be processed accordingly. Any and all Staffing/Recruiting inquiries must be directed to CTDI's HR department directly_. _