Job Description

IMPORT CUSTOMER SERVICE REPRESENTATIVE:

The Import Customer Service Representative (CSR) is the primary contact for any customer. The CSR is responsible for intercepting faxed/emailed orders, keying orders in to system when necessary, conducting follow-up phone calls to requestors. This role is responsible for providing customer service for the Import customers ensure receive up-to-date cargo tracing information and on-time delivery of import cargo.

JOB DUTIES:

• Dispatch delivery arrangement upon cargo/container final arrival at Container Freight Station (CFS) or Container Yard (CY) destination and obtain proof of delivery (POD) for all shipments and retain in the shipping file
• Distribute daily update (excel file) to assigned customers
• Prepare the shipping file for billing upon completion of delivery
• Contact overseas counterparts for additional information and custom broker
• Preparation of documentation to issue checks for payment to the co-load carriers/ocean carriers
• Respond to all email correspondence in a timely manner and incoming telephone calls to assist or direct calls
• Create and distribute customer invoices
• Create and update Standard Operating Procedures (SOP)
• Assist with project cargo activities
• Processes orders received by mail, fax, e-mail, EDI from customer or company employee
• Compiles, sorts and verifies accuracy of data to be entered. 
•  Examines records such bills of lading and related documents and correspondence and informs customer of shipping dates, anticipated delays and any additional information needed by customer using e-mail and/or telephone.

QUALIFICATIONS:

• Two years Customer Service experience in Import or similar type industries
• Knowledgeable with computers, specifically Microsoft based applications
• Proficient with Microsoft Excel
• SAP experience preferred but not required
•  At least one-year experience processing orders, transactions and or requests 
• Strong time management, multi-tasking, prioritization and organizational skills.
• Previous customer service experience Logistics knowledge/experience