Title DWS-Rehab Services Help Desk Analyst 3 (641209) Location 1 Commerce Way, 4th Floor Southwest IT, Little Rock, AR 72202 Interview WebCam Interview Only The Desktop Field Technician will provide end-users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions, and program problems. Central Office Travel Required - travel expenses reimbursed. Valid Driverrsquos License Current Vehicle Insurance Certificates Local Candidates In-person interviews in Little Rock The Help Desk Analyst (Central Office located) will provide user and computer support to agency staff and managers, both directly and remotely as a member of the ARCareerEd Information Systems and Services Dept. The Help Desk Analyst is responsible for daily tasks needed to provide support to their responsible sites as well resolve issues specified via trouble tickets issued by a state-wide ticketing system managed by the client. General Description Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system. In addition, this person will be required to provide limited after hours support, 24 x 7 on a rotating basis. Skill Required Amount Years of Experience Last Used Microsoft Windows Desktop OS (Windows 7, Window 8, 8.1, 10) - Required 5 Active Directory Administration - Required 5 Desktop Laptop Tablet Hardware - Required 5 Remote Access (i.e., LogMeIn) - Required 5 Certifications (CompTIA A+ or Network+) - Required 2 CISCO Switches - Required 2 Windows Server 2008 R2 or later Release - Required 2 Life at ATC At ATC we keep an eye on the future, innovate continuously, and integrate disruptive technologies into breakthrough solutions. This is how we partner with companies to move them forward and help them win. Work Environment Where you work is as important as why you work. We are committed to an employee-centric atmosphere that drives fulfillment and encourages an enriching and collaborative culture of advanced and engaging professionals. Check out our video - httpswww.youtube.comwatch?vRSq5tLLa9qE Training Development Impactful trainings, including SAFe courses, and ongoing development are just a morsel of our capabilities. Explore them all. See opportunities available for you - httpswww.american-technology.nettrainings?sourcejobs