Front Desk Receptionist

America's Best

Front Desk Receptionist

124 locations
Full Time
  • Responsibilities

    Job Description


    • Ensure high quality customer service.
    • Ensure a smooth flow of customers through the store.
    • Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
    • Process and understand managed care plans.
    • Obtain and document information from the insurance company as needed.
    • Schedule and confirm appointments, follow-up visits and classes.
    • File all patient records daily and pull patient files for the next day’s appointments.
    • Check on status and notify customers when orders are in or of any delays.
    • Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.
    • Keep reception area tidy and presentable, with all necessary stationery and materials.
  • Qualifications



    • Experience as a Receptionist, Front Office Representative or similar role is preferred.
    • Experience handling multiple phone lines.
    • Professional attitude and appearance.
    • Strong customer service skills.
    • Effective interpersonal skills.
    • Ability to be resourceful and proactive when issues arise.
    • Excellent organizational skills.

    Additional Information


    We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

    Please see our website to learn more.

    National Vision is an Affirmative Action / Equal Opportunity Employer.

  • Locations
    Bessemer, AL • Tuscaloosa, AL • Phoenix, AZ • Gilbert, AZ • Glendale, AZ • Tolleson, AZ • Flagstaff, AZ • Queen Creek, AZ • Surprise, AZ • West Hills, CA • Englewood, CO • Monument, CO • Parker, CO • Denver, CO • Longmont, CO • Loveland, CO • Grand Junction, CO • Danbury, CT • Jacksonville, FL • Destin, FL • Sanford, FL • Orlando, FL • Pompano Beach, FL • Miami, FL • Fort Lauderdale, FL • Ocala, FL • North Miami, FL • Athens, GA • Coralville, IA • Cedar Rapids, IA • Twin Falls, ID • Nampa, ID • Boise, ID • Coeur D Alene, ID • Vernon Hills, IL • Bloomingdale, IL • Dekalb, IL • Geneva, IL • Schaumburg, IL • Bolingbrook, IL • Downers Grove, IL • Naperville, IL • Niles, IL • Plainfield, IN • Valparaiso, IN • Kokomo, IN • New Orleans, LA • Mandeville, LA • Towson, MD • New Baltimore, MI • Royal Oak, MI • Canton, MI • Grand Rapids, MI • Saint Paul, MN • Osseo, MN • Minneapolis, MN • Duluth, MN • Richfield, MN • Roseville, MN • Woodbury, MN • Blaine, MN • St. Louis Park, MN • Saint Louis Park, MN • Chesterfield, MO • Saint Louis, MO • Saint Peters, MO • Kansas City, MO • Joplin, MO • Columbia, MO • St Peters, MO • St. Peters, MO • Cottleville, MO • Raleigh, NC • Hooksett, NH • Manchester, NH • Edgewater, NJ • Holmdel, NJ • Liverpool, NY • Buffalo, NY • Reynoldsburg, OH • Toledo, OH • Cortland, OH • Cincinnati, OH • Dayton, OH • Springdale, OH • Huber Heights, OH • Troutdale, OR • Hillsboro, OR • Bend, OR • Clackamas, OR • Happy Valley, OR • Pittsburgh, PA • Downingtown, PA • King Of Prussia, PA • King of Prussia, PA • Downington, PA • Greenville, SC • Hendersonville, TN • Johnson City, TN • Rowlett, TX • Mesquite, TX • Dallas, TX • Fort Worth, TX • Cedar Park, TX • Austin, TX • South Jordan, UT • Salt Lake City, UT • Spanish Fork, UT • Washington, UT • Chantilly, VA • Sterling, VA • Fairfax, VA • Harrisonburg, VA • Charlottesville, VA • Bellevue, WA • Seattle, WA • Marysville, WA • Tacoma, WA • Olympia, WA • Vancouver, WA • Tukwila, WA • Oak Creek, WI • Madison, WI