Job Description

DESCRIPTION

Are you ridiculously nice and value good customer service? 

Americollect is looking to hire for the Patient Customer Service Specialist role to act as a liaison between our clients and their patients. The Patient Customer Service Specialist provides ridiculously nice phone service while gathering payments for medical expenses, offering solutions and negotiating repayment terms that balance the needs the of patients, clients, and the business. This individual is committed to making impactful contributions and building trusting relationships in a culture founded in teamwork.

Americollect is known for its ridiculously nice approach for customer service and revenue recovery. Our ridiculously nice teammates educate patients while helping them improve their financial well-being, which results in reduced healthcare costs for everyone.  

REQUIREMENTS

GREAT NEWS! NO PRIOR CALL CENTER EXPERIENCE NEEDED! We are looking for someone who has:

• High School Diploma or GED (completed or actively enrolled)
• Interest in developing their Customer Service Skillset
• Desires to be part of a team full of opportunity and growth

Bilingual (English and Spanish) is also a plus! ($1.00/hour wage premium for dual language)

RESPONSIBILITIES

• Places and receives phone calls to/from patients of AmeriEBO’s clients to gather payment for medical expenses. Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business.
• Collects demographic, insurance, and other relevant information from patients, making appropriate documentation in internal technology platforms. Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns.
• Educates patients on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.
• Maintains and evolves knowledge of the expectations, processes, and procedures of AmeriEBO’s numerous clients.

PREFERRED EXPERIENCE

• 1+ year(s) of experience in a customer service capacity preferred.
• 1+ year(s) of experience contributing to a team culture of learning and growth preferred

DISCLAIMER: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. The full job description is available to applicants through the hiring process and upon request.

Americollect provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation and training.

Company Description

Established in 1964, Americollect is headquartered in Manitowoc, Wisconsin. What was once a small regional collections agency of 12 employees has grown to be a national multi-division organization. In 2018, Americollect was ranked as a notably fast growing private company by Inc 5000. Partnering closely with healthcare systems across the United States, we operate two divisions: one serving as a hospital’s customer service and the other as a healthcare collection agency. Providing a better patient experience by being Ridiculously Nice, Americollect is well-known for its inclusive and creative environment. In 2018, Collection Advisor Magazine named Americollect as one of the most innovative agencies in the industry. We sponsor 7 employee clubs (and growing) that appeal to a wide variety of interests, such as gardening, healthy living, animals, books, movies, fundraising, and volunteering. We continue to offer classroom training, tuition reimbursement, and competency-based education, allowing employees to grow with the company. Generous compensation packages feature base pay; bonus opportunities; health, dental, and vision coverage; and a 401(k) program featuring employer matching.