Summary: Amoura, a Michelin and Zagat rated fine-casual restaurant in South San Francisco, is a family run business serving Mediterranean food with a twist.

We are looking for an amazing Restaurant Manager to represent our family overseeing the restaurant in an efficient, professional manner according to high standards by performing the following duties:

Controls day-to-day operations by scheduling labor, ordering food and supplies, and overseeing all daily operations

Prepares the annual budget and plans for the restaurant including sales goals, profit projections, capital, and staff requirements

Manages a full-service bar with specialty cocktails

Coordinates several private events simultaneously

Oversees and manages the restaurant’s catering department within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times

Builds a catering team, both in-house and delivery

Interacts with corporate clients to meet and exceeds their expectations

Executes, documents and maintains all catering systems and procedures in an organized manner on a daily basis

Recruits, interviews, and hires team members, motivates and trains, conducts performance reviews, and takes disciplinary action when needed

Develops restaurant procedures to ensure location is operating efficiently

Weekly implementation, development and maintenance of systems and procedures for ordering, inventory and food/beverage controls

Controls profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

Reviews the general business climate for the restaurant and adjusts staff and inventories as needed

Ensures financial reporting is consistent with restaurant standards and produced monthly

Promotes and directs restaurant marketing programs, especially on social media

Manages customer complaints both in person and over the phone as well as assists in managing online reviews on Yelp, Google, etc

Creates a safe working and customer experience environment by facilitating safe work behaviors of the team

Ensures customers are serviced at the highest level of satisfaction through quality food and excellent customer service

Reports status information to ownership on a regular basis

Contracts for and follows up general maintenance and repair to the facility

Provides guidance and direction to employees to assist in their professional development

Performs other related duties as assigned

Qualifications:

3-5 years of management experience in the restaurant industry, fine dining a plus

Has a passion for food and service

Diverse wine knowledge, including regions, appellations and vintages

Ability to adapt to changes taking place in the restaurant industry during Covid-19 pandemic

Previous human resources experience, a plus

Ability to work independently and without direct guidance

Full proficiency in OpenTable, Yelp Reservations, Aloha, and Microsoft/Google Suite (Outlook, Excel, Word) required

Self-starter with strong work ethics

Possesses a proven ability to contribute original and creative ideas that assure positive results for the business

Champions recognition and motivation effort

Strong operational skills in a customer service environment

Culinary & central kitchen management skills, a plus

Knowledge of inventory management systems

Vendor negotiations & purchasing

Catering & special event experience

Supervisory skills

Ability to communicate clearly and concisely, both orally and in writing

Relationship builder

Ability to handle confidential and sensitive information