Amper is hiring an empathetic Customer Support Engineer who is passionate about providing an incredible customer experience, delivering phenomenal technical support and modernizing manufacturing operations.
As a Customer Support Engineer at Amper, you will serve as a bridge between our customers and technical teams. In this role, you will be responsible for working with clients to make them successful with Amper's Machine Monitoring System. You will use a strong understanding of both a customer's business needs and Amper's capabilities to resolve unique problems.
WHAT YOU'LL DO:
- Directly work with engineering teams to resolve complex customer issues
- Assist with the on-boarding process, prepping and deploying systems
- Solve technical problems for customers on a daily basis
- Document troubleshooting and problem resolution steps
- Provide education and training to customers as required
REQUIREMENTS:
- A real interest in helping customers who range from experienced developers to non-technical
- A high level of professionalism and passion for customer service
- Enthusiasm and desire to learn how to use databases, write scripts, and get into the guts of the cloud
- Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
- Experience using and managing ticket-based enterprise workflow management systems
- An appreciation of the details, including maintaining and updating documentation and procedures
- Experience with GSuite for Enterprise (Gmail, GCal, GDocs, etc)
- Ambition, eagerness to learn and improve, passion for tech and the future of the manufacturing
PREFERENCES:
- Previous experience with problem solving in a troubleshooting environment
ABOUT AMPER:
Amper is modernizing manufacturing operations through easy-to-deploy IoT systems that measure and track metrics. We are a fast-growing start-up with venture capital and are seeking ambitious individuals to join our team to help define the digital factory and supply chain. Amper is based in Chicago and we are expanding our team to keep up with our growing base of customers. We offer competitive salaries, stock options, health insurance, and flexible PTO.
https://amper.xyz/