Job Description

Position Title

Service Dispatcher/Coordinator

About the company

Amphion, founded in 1998 and headquartered in Rancho Cucamonga, California, is one of our nation's fastest growing full-service security integrator with a radical focus on customer service. Amphion provides products and services to large international companies' restaurants, hotels, universities, and retail locations across North America. We specialize in loss prevention, fraud, and security products and services.

Position Summary

Amphion is seeking an experienced Service or Installation COORDINATOR/DISPATCHER RANCHO CUCAMONGA. The ideal candidate will have experience in dispatching in service Industry, is highly organized, possesses advanced computer skills, excellent communication, and ability to multi-task.

This position requires the skills and ability to provide project support and service coordination. Job duties include scheduling technicians, customer service calls, preparing reports in spreadsheets, scheduling work orders, creating estimates and proposals. Work closely with the Project Managers and installers to ensure consistent best in customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Handle incoming customer calls including service dispatching, tracking and scheduling of calls, entering new sites, modifying existing sites, and handling all general inquiries as required

· Create and dispatch Work Orders required for scheduling of urgent and or emergency service

· Complete Service Agreement work orders as required

· Monitor and follow up on work orders

· Administer the check in/checkout process of technicians in accordance with company policy

· Procure Parts/Materials for service work orders

· Provide service quotes to customers with the assistance of the Service Account Manager

· Perform other duties and responsibilities as requested or required

Technical Skills, Knowledge and Abilities

· Advanced in Microsoft Excel, Word, Outlook

· Exceptional telephone skills and thrives under pressure

· Strong organizational skills and the ability to handle multiple projects tasks simultaneously

· Strong verbal, written and interpersonal communication skills

· Ability to facilitate a collaborative working environment for customers and team members

· Pass a pre-employment background check and drug screening

· High school diploma or GED equivalent

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Physical Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, move about hear and speak.

Company Description

Amphion is one of our nation’s fastest growing full-service security integrators with a radical focus on customer service. Amphion provides products and services to large international companies, restaurants, hotels, universities, and retail locations across North America. We specialize in loss prevention, fraud and security products and services.