Job Description
Are you a SALESFORCE BUSINESS ANALYST working with software development for commercial and custom CRM systems related to sales and the customer lifecycle? Let’s talk!
As a Salesforce Business Analyst you will work closely with clients, the business, the development team (local and offshore), vendors, technical support and end-users on a new strategic customized enterprise Salesforce platform.
This fast growth company owns multiple lines of business. Each business has its own internal operations with a shared services model for IT, Marketing, Finance and HR. The company is rolling out Salesforce nationally.
You will be the primary interface to business users, plus work closely with the SalesForce development team to understand and implement business processes, workflows, and information requirements of business units. Any skills in Project Management are a strong plus.
While this is a large organization, the office culture is start-up in feel and highly entrepreneurial. This is a fast paced environment with quick software deployments and an aggressive schedule. Every day is different as you solve product issues and problems as part of a cohesive high performance team… one thing is certain, you will never be bored!
POSITION RESPONSIBILITIES - Salesforce Business Analyst will:
- Be the primary point of contact for Salesforce across the business.
- Work closely business stakeholders to translate business requirements into clear and complete solutions, including designs and specifications for the development team
- Work closely with the Salesforce Architect
- Set up and administer Salesforce communities
- Facilitate Salesforce business process design and improvements
- Understand and work with clients on CRM assessment, while being cognitive of company’s Supply Chain and Operations initiatives
- Work with development team to provide clarification and validate assumptions. Ensure that the development team understands designs and specifications , with minimal risk of rework
- Collaborate with QA teams in testing and validating delivered solutions in various stages of maturity and completeness, including early proof-of-concept versions, pre-production User Acceptance Testing and post-implementation validation
- Subject matter expertise (SME) for escalated user support requests
- Draft content for end user communication and training
- Provide creative problem solving, quick fixes, and workarounds when necessary to sustain business operations, while the development of permanent solutions is in progress
- Provide thought leadership in CRM best practices, general business analysis, and business process enablement.
EXPERIENCE AND QUALIFICATIONS
- Minimum 5+ years’ experience in Salesforce
- Minimum 5 years of experience as IT Business Analyst
- Experience working with large scale SALES FORCE enterprise projects including KEY FOCUS WORKFLOWS: LEAD TO OPPORTUNITY, CUSTOMER JOURNEY (EMAILS AND TEXT) AND CALENDARING
- ABILITY TO SET UP, MAINTAIN AND MONITOR SALESFORCE COMMUNITIES
- Expertise in a diverse variety of IT and Salesforce specific process improvement concepts, practices, and procedures.
- Deep understanding of CRM best practices and solutions
- Knowledge of supply chain, sales, order management, and procurement business processes
- Understanding and practical experience of system development methodologies and best practices (SDLC, Agile/Scrum, Waterfall, and hybrids)
- Ability to use SQL for basic queries and stored procedures
- STRONG EXCEL SKILLS for data analysis and ad-hoc reporting
- Experience using Confluence, JIRA, mockup, design, and diagramming tools
- Experience working with hybrid (on-site and offshore) development teams
OTHER
- Strong analytical skills with ability to create requirement specifications in both technical and user friendly language.
- Experience and understanding of SDLC processes and Agile / Scrum principles
- Ensure training to meet the needs of the end-users.
- Ability to organize and manage work effectively, react quickly, switch focus but keep on task and target
- Ability to ask clear and pointed questions and ability to seek/ pursue answers
- Strong critical thinking and problem-solving ability
- Good documentation skills.
- Ability to maintain effective working relationships with co-workers and the business.
- Strong interpersonal and outstanding communication skills
SALESFORCE CERTIFICATIONS:
- Sales and Service Cloud experience mandatory
- Communities and Marketing cloud experience, nice to have
TO APPLY
Don't hesitate! We welcome your application! For immediate consideration, please send your resume as a WORD doc (preferred).
- Work is on-site in Irvine, CA. Local candidates only.
- Must be eligible to work as a W2 employee. Unfortunately, we are unable to work with corps or visas on this position.
- References and background check required at point of offer.
Thank you,
Amplify Professional Services, Inc.
Company Description
Amplify Professional Services specializes in Information Technology and Accounting staff augmentation, consulting and search services.
Amplify handles all searches from the top Executive-level down, using retained, contract, and direct hire structures that fit any company's needs and budget.
For some clients, we are the outsourced technical recruiting department handling all direct hire and contract staffing requirements.
Our successful recruiting experience allows us to quickly identify top IT talent including Directors, Project Managers, Applications Developers, Infrastructure, WEB, ERP and more for your team.