Under general supervision provides technical support and improvements on computer systems for Defense Industry Engineering computing environment.
The role of the employee is to; apply technical computing standards to moderately complex problems, plan and execute subtasks of larger projects which support Engineering, implement subtasks through managed processes and provide day-to-day support for the Engineers and their laboratories.
The products created within this environment enhance the war fighting capabilities of the U.S. Military through multi discipline engineering development activities.
General Summary: Under general supervision provides technical support and improvements on computer systems for Defense Industry Engineering computing environment.
The role of the employee is to; apply technical computing standards to moderately complex problems, plan and execute subtasks of larger projects which support Engineering, implement subtasks through managed processes and provide day-to-day support for the Engineers and their laboratories.
The products created within this environment enhance the war fighting capabilities of the U.S. Military through multi discipline engineering development activities. Principal Duties and Responsibilities:
Provide specialized support to Engineering development labs including real time emulation, systems integration and test, and software development.
Demonstrate ability to implement OS and application upgrades as well as patch management for Linux and Windows based environments.
Apply knowledge of Active Directory and Lightweight Directory Access Protocol (LDAP) services to laboratory. Support data backup and recovery for laboratories.
Apply networking skills (Firewalls, Virtual Local Area Networks (VLANs)) to trouble-shoot and influence lab-based architectures.
Apply enterprise networking knowledge to interface enterprise services with lab environments for both cyber assurance compliance and on going support efficiencies.
Apply technical knowledge towards Cyber security compliance (National Institute of Standards and Technology (NIST) 800-171) of engineering labs.
Example efforts include patching, log auditing, leverage directory services and automations of auditing tasks.
As a team member, analyze, diagnose, and solve technical problems of moderate scope with computer hardware and software applications, operating systems, and connectivity to develop and make recommendations for technical solutions.
Assists in the design, development, installation, monitoring, and evaluation of software and systems to maintain optimum performance.
This includes assisting in the project management, planning, development, implementation and operations necessary for required system operation.
Provide technical support in the areas of application software management, application automations, licensing, laboratory configuration, and resolving system issues.
Provides customer training and documentation on supported systems.
Maintains up-to-date knowledge and a basic understanding of industry practices, trends and application products to continually enhance the computing capabilities.
Ability to provide on-call or after-hours support of critical systems.
JOB REQUIREMENTS:
To achieve and maintain a high level of customer satisfaction the applicant shall demonstrate a very high level of written and verbal communication skills.
Technical experience with Microsoft and Red Hat operating systems, application installations within a networked environment and experience troubleshooting network issues.
Demonstrate experience providing very high level support to customers and basic conflict resolution techniques.
Customer support experience with understanding of Service Level agreements and use of enterprise IT service management application. Information Technology Infrastructure Library (ITIL) v3 certification or understanding of ITIL concepts.
Demonstrated success leading large projects or technology initiatives. Able to mentor or lead team members.
Must be a motivated self-starter who can perform duties independently and in a team environment