Job Description
JOB TITLE: CLIENT CARE SPECIALIST WORK LOCATION: IRVINE, CA 92612 PAY RATE: $14.00 TO $15.00 AN HOUR EMPLOYMENT TYPE: 3 TO 4 MONTH CONTRACT WORK HOURS: MONDAY TO FRIDAY - 7:00 AM TO 4:00 PM OR 8:00 AM TO 5:00 PM.
Amtec is currently seeking multiple CLIENT CARE SPECIALIST for an EMPLOYEE ENGAGEMENT-CENTRIC CALL CENTER in Irvine! This role is in direct contact with the customer. The Client Care Specialist makes phone calls and takes responsibility for assigned cases. The goal is quick but accurate resolution of the issues while providing superior customer service. This position requires research skills and adherence to department-directed written and oral communication standards.
If you are looking for a lively and enjoyable working environment AND to start working ASAP, APPLY NOW and we will be in touch shortly!
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Answer incoming calls from customers ranging from 10-20 calls a day.
Maintain accurate customer information and update customer information in the database.
Identify potential problems using analytical skills in a timely manner.
Consistently communicate to management.
Consistently track individual daily work responsibility.
Use logic to solve difficult problems with effective solutions; looks beyond the obvious to find the answers.
Respond professionally and efficiently to all customer inquiries by receiving, analyzing, and researching.
Responsible for documenting detailed information in customer’s accounts.
Follow up with customers when necessary.
Responsible for making outbound calls when necessary.
Accurately analyze multiple documents.
Ability to handle confidential information.
Ability to adapt to constant changes and updates within the department.
Other duties as assigned.
QUALIFICATIONS, REQUIREMENTS, OR COMPETENCIES
Education required: High School diploma or general education degree (GED); or one-year related experience and/or training.
Minimum experience: 1 to 3 years of Customer Service experience preferred
Strong work ethic, self-starter mentality, and ability to effectively manage multiple priorities simultaneously and efficiently.
Analytical mindset
Excellent interpersonal skills and ability to communicate effectively to a wide variety of audiences
Enjoy working in a team environment and receiving feedback and coaching
Competent in Microsoft Office products including Word, Excel, and Outlook
Ability to type 30+ wpm
Ability to manage time and multitask
Excellent interpersonal and communication skills
Commitment to company values
Working knowledge of computer and keyboard entry data
Thank you and we look forward to working with you!
Company Description
At Amtec, we care about you and your career. Since 1959, we have changed the lives of thousands of people for the better - people just like you. It is our goal to help you find meaningful work by matching your character, competence, and culture with an organization that truly values what you have to offer. Whether you want a contract assignment, a temp-to-perm job, or a regular full-time position, we are here to be your partner throughout your whole career.