Job Description
The purpose of this position is to analyze work process design and flow, improve processes and maximize the return on technological capabilities while working closely with the team and stakeholders. This position serves as a technical point-of-contact for assigned functional area(s) and assists subject matter experts with ensuring data integrity, testing and implementation of system changes, report writing and analyzing data flows for process improvement opportunities. The Analyst II, HR Technology also supports HRMS upgrades, patches, testing and other technical projects as assigned.
What you will do on this team:
- Work closely with stakeholders, gather requirements of new change requests, analyze current business practices, user needs, and workflow processes to develop and implement solutions based on business requirements.
- Utilizes interpersonal skills when working with various customers and peers to accomplish project goals.
- Performs system maintenance, including assisting in the review, testing and implementation of HRMS system upgrades or patches. Collaborates with functional and technical staff to coordinate application of upgrade or fix. Maintains HRMS system tables. Documents process and results.
- Provides production support, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
- Generates reports/queries, including writing, maintaining and supporting a variety of reports or queries utilizing appropriate reporting tools. Assists in development of standard reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data.
- Conducts training, including developing user procedures, guidelines and documentation. Trains clients on new processes/functionality. Trains new system users.
- Maintains awareness of current trends in HRMS with a focus on product and service development, delivery and support, and applying key technologies. Examines trends in information systems training, materials and techniques. Through classes, reading, CBTs or other mechanisms, continuously increases both HR knowledge and HRIS application/tools knowledge.
- Participates in user group meetings/conferences.