Job Description

The purpose of this job is to provide ongoing support and maintenance of the
company’s retail technology systems.

1. Investigate escalated issues by gathering and analyzing additional
information
2. Administer and support retail systems hardware and software including
point of sale (POS), inventory, cash office, fueling, loyalty, and quick
service restaurant (QSR)
3. Manage and package software releases from various sources for the
purpose of deployment
4. Test new versions of retail software and coordinate installation in stores
5. Coordinate with all departments regarding accuracy of polling and data
capture, and rekeying of missed sales transactions
6. Direct second level support in troubleshooting and resolving all retail
system issues escalated by internal business partners
7. Collaborate with vendors to identify and resolve current bugs and issues,
and introduce new functionality
8. Setup and testing of new business requirements within the retail system
environment
9. Maintain test software and hardware environments
10. Maintain deployment software, maintenance, patching, and training
documentation
11. Creation and maintenance of operating system (OS) image
12. Manage the deployment of OS updates and security requirements
13. Model behaviors that support the company’s common purpose; ensure
guests and team members are supported at the highest level
14. Ensure all activities are in compliance with rules, regulations, policies, and
procedures
15. Complete other duties as assigned
Team

Qualifications

• High school diploma or equivalent certification required
• Bachelor's degree or equivalent experience preferably related to
• computer science and technology preferred
• Minimum three years’ experience with POS systems and second level
• support in identifying and troubleshooting system issues preferred
• Working knowledge of Microsoft Windows including Microsoft Office
• Working knowledge of Microsoft SQL Server Express and ability to script
• SQL queries
• Working knowledge of retail store software systems
• Working knowledge of coding languages .NET, VB, etc. preferred
• Excellent organizational, troubleshooting, analytical, and diagnostic skills in order to quickly identify and resolve system issues
• Ability to work unsupervised or with moderate oversight of managers and senior team members
• Ability to take ownership of various projects and problems, set and meet deadlines, and prioritize tasks in order of importance and impact to the business
• Work well under pressure and maintain a high level of customer service
• Strong written and verbal communication skills
• Ability to communicate clearly with internal teams, customers, and vendors
• Continue to develop professional expertise, and apply company policies and procedures to resolve a variety of issues
• Exercise judgment within defined procedures and practices to determine appropriate action

Additional Information

• Lift up to 50 pounds
• Lift and move POS and other hardware as necessary
• Sit or stand for long periods of time
• Work flexible hours in system critical situations
• Provide on call support after hours and weekends
• Travel required less than 10%