Job Description

Universal Studios Hollywood (USH), the world's largest working movie studio and theme park, is looking to fill an Analyst role in the Field Services area. This position will be a team member of the Field Services team who support all Point of Sale (POS) systems for USH. The systems include Ticketing, Food, Retail and Parking. This is a role which requires the ability to work in various capacities within the department ranging from Analysts to Phone Dispatcher. This position is responsible for all hardware and software associated with these applications. Previous Point of Sales experience is required.

Responsibilities:

• Provide maintenance and administration of all POS system processes in both application and hardware environments.
• Plan and execute preventive maintenance procedures as required.
• Provide 1st level support for telecommunication problems and coordinate 3rd party support when required.
• Oversee RMA process maintaining adequate spare depot par levels through internal repair and RMA process.
• Coordinate with the POS team to quickly and efficiently troubleshoot, repair or replace equipment as requested by the client via help desk tickets.
• Maintain accurate inventory for all changes in software and hardware.
• Provide weekly status reports to POS management.
• Efficiently handle direct client phone calls, create tickets and resolve remotely or on site.
• Communicate and interact with front line users and theme park guests.
• Varying schedule as assigned to meet business needs.
• Other duties as assigned.

Qualifications

• Minimum 2 years IT experience.
• Minimum 2 years Point of Sale software/hardware experience.
• Knowledge of Windows 10/11.
• Strong technical and analytical skills.
• Strong communication and organizational skills.
• Must be willing to work weekends and nights (holidays included).
• Must be able to occasionally lift, carry, pull, push, and/or move up to 25 pounds.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
• Experience with Point of Sale Hardware (Posiflex Terminals, Dell Computers, Epson Thermal Printers, Impact and network printers, Boca Printers, UPS & Power Conditioner, Panasonic Toughpads , Accucash).
• Required On-Site : This position is required to be performed full-time from an NBCUniversal-designated worksite.

Desired Characteristics:

• Bachelor’s degree in information technology, Computer Science, or equivalent work experience preferred.
• 1 - 2 years in a Level 1 Help Desk or Field Service Support role.
• Experience with Oracle, Kronos, Gateway Ticketing System (Galaxy) software.
• Microsoft Certification (MCSE), HP/Dell Certification, A+ Certification.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27.00 - $32.00 per hour

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.