Job Description

The Product Support Engineer (PSE) is a customer facing role responsible for assisting with software deployments in customer environments, supporting customers with other technical issues that require Anark involvement, and for validating customer-reported bugs and logging them to the appropriate development team using Azure DevOps. This role will involve supporting a variety of software applications, including web applications deployed on bare metal and in the cloud, Windows Server applications, and Windows Desktop applications. The PSE will also be responsible for triaging and escalating customer requests by working with the Anark Sales and Technical Project Management teams to identify priority.

The ideal candidate will be a Computer Science or other Engineering program graduate with 2+ years of customer facing technical support, or equivalent experience.

REQUIRED KNOWLEDGE AND SKILLS

• Experience with web applications deployments in Linux environments.
• Experience with Windows Server setup and configuration, including IIS.
• Experience with AWS, Azure, Oracle Cloud, or similar cloud computing offerings.

DESIRED SKILLS (WHICH ONES DO YOU BRING?)

• Experience with Docker, Kubernetes, and Helm.
• MCAD or ECAD experience with tools such as Creo, NX, CATIA, Cadence or similar.
• Experience supporting PLM systems, such as Windchill, Teamcenter, or similar.
• Experience with issue tracking tools, such as Azure DevOps.
• Experience with support desk tools, such as FreshDesk.
• Experience with SQL Server.
• Experience with license management tools, such as RLM.

SOFT SKILLS

• Strong technical and communication skills—capable of garnering the respect of team members and associates within the company.
• Strong analytical skills—capable of troubleshooting, debugging, and assisting in the repair of customer environments.
• Strong work ethic—able to manage multiple deliverables while adhering to busy schedules.
• Motivation to learn new skills.

REQUIRED EDUCATION 

• BS in Computer Science, Engineering, or equivalent experience.

COMPANY

Anark is a leading provider of intelligent information management (IIM) software and solutions for technical industry, enabling engineering, procurement, manufacturing, and field service organizations to publish and manage technical content, for access and collaboration workflows across the extended enterprise—yielding faster iterations, reduced material waste, and higher-quality products and services with substantial cost savings.

Anark helps market leaders such as GE, Boeing, Lockheed Martin, Allison Transmission, Johnson & Johnson, Cisco, Ericsson, and TE Connectivity with their Digital Transformation, leveraging smart technical content to streamline procurement, manufacturing, and field service operations.

CULTURE, COMPENSATION, CITIZENSHIP AND MORE

Come work in a cutting-edge, exciting, fun, energetic, friendly, and supportive work environment. Anark Corporation strives to be a "change the world" innovator. Anark offers a competitive salary, performance bonus plan, stock options, 401(k) retirement program with employer match, and a comprehensive and generous benefits program. This position requires either US citizenship or US permanent resident legal status. A background check will be performed on all qualified applicants prior to an offer for employment. 

Anark is a small but mighty locally owned Boulder, Colorado business. 15+ years in business with 15 years of F100 great clients! Within our inclusive environment, engineers "have a say" and the ability to work on a variety of challenging projects. We are building out our NextGen products in the enterprise, cloud-enabled and SaaS space. A great place to learn and grow as we offer a very open and collaborative atmosphere. Anark offers very competitive pay, this role starting base salary is 75,000 - 95,000 depending on skills, experience and the specific role. We also offer equity, bonus, 100% employer paid full medical benefits, learning and fitness perks and much more. Consider joining Anark if you are looking for a long-term career home where you can become a significant contributor.

Company Description

Anark serves companies in aerospace, automotive, energy, high-tech, transportation, marine, and medical equipment, with a worldwide network of technology and implementation partners. Anark helps market leaders such as GE, Boeing, Lockheed Martin, Allison Transmission, Johnson & Johnson, Cisco, Ericsson, and TE Connectivity with their Digital Transformation, leveraging smart technical content and modern digital workflows to streamline supply chain procurement, manufacturing, and field service operations.