Job Description

POSITION OVERVIEW

Works at the ABH Salon location providing a variety of reception and clerical services to assist the Salon in providing excellent customer service.

ESSENTIAL JOB FUNCTIONS:

• Answers phones and directs calls.

• Booking Appointments for Salon customers.

• Calling customers to confirm appointment.

• Performs all transactions for customer services.

• Greets all customers and directs them to the proper station.

• Handles incoming/outgoing packages and mail including UPS and FedEx.

• Performs a variety of clerical and administrative duties.

• Maintains safe and clean reception area by complying with procedures, rules, and regulations.

• Assist in customer sales of all ABH products in the salon.

• Offers refreshments to customers.

REQUIREMENTS:

• Excellent telephone etiquette and skills.
• Excellent verbal and written communication skills.
• Previous experience in a clerical or customer service environment.
• Must have a strong sense of ownership for all the activities in the Salon and the ability to handle confidential and specialized information.
• Excellent organizational skills.
• MS Office experience.
• Able to work efficiently in a team and a self-starter and ability to move a project through completion.
• Excellent listening skills and ability to relay information to others.
• Must work well under pressure in a fast-paced, rapidly changing environment.

OTHER SKILLS AND ABILITIES:

• Organizational Skills, Prioritizing, Multi-Tasking, Professionalism.

PHYSICAL DEMANDS:

• Sitting, Typing, Frequent Standing and Walking, Occasional lifting (less than 25lbs)

Additional Information

All your information will be kept confidential according to EEO guidelines.