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Customer Service Representative

Anatolia Tile + Stone

Customer Service Representative

Full Time
  • Responsibilities

    Anatolia Tile & Stone is a leading importer and distributor of ceramic and stone tile and is a major supplier to some of the largest distributors throughout the United States and Canada. Based in Toronto, Anatolia Tile & Stone is a privately owned 100% Canadian corporation that is growing rapidly. Currently we are looking for an eager, motivated Customer Service Representative to join our growing team.Position Summary

    The Customer Service Representative is responsible for the servicing of major accounts including the creation, management, and coordination of all order entry and logistics activities, including providing product information to potential and established customers. Duties & Responsibilities

    Manage customer accounts across North America from time of order to successful delivery of our products

    Ensuring all orders are entered into our system in a timely and accurate fashion for processing

    Responding to customer enquiries, and ensuring a high level of customer service for both internal and externals customers is provided via telephone, fax, and email

    Taking ownership for customer satisfaction and striving for excellence by achieving/exceeding expectations

    Investigating and solving customer complaints and product issues

    Providing accurate product and pricing information

    Understanding the order "load" logistics requirements for Canadian and US orders

    Prioritizing delivery of all orders

    Recommending new procedures to improve customer service efficiency

    Qualifications & Requirements


    Strong attention to detail and highly organized

    Excellent written and verbal communication skills

    Ability to work in a fast paced environment

    Quick learner who is able to multi-task and practices excellent follow-through

    Excellent accuracy and data-entry skills

    Strong organizational skills

    Experience and Education:

    Completion of high school education or equivalent required

    1 year experience in a customer service role

    Order Entry experience

    Experience in a role in logistics, and shipping and receiving of products

    Previous experience in a the building materials or construction industry an asset

    Experience with a warehouse management system is an asset

    We thank all who apply, however, only those selected for an interview will be contacted.

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. Anatolia Tile & Stone is a C-TPAT facility, and as such, successful candidates who receive an offer of employment are subject to applicable background checks (criminal, credit, references and employment verification). Anatolia Tile & Stone is committed to providing accommodations for people with disabilities in all parts of the hiring process. Anatolia Tile & Stone will work with applicants to meet accommodation needs that are made known in advance. Interested applicants should submit their updated resume and application form on or before the posting deadline closes. We thank all applicants for their interest however only those meeting the minimum qualifications will be interviewed.Anatolia Tile Stone is proud to be recognized as one of Canada’s 50 Best Managed Companies. Anatolia Tile Stone is an owned subsidiary of Anatolia Group Inc., a global Canadian-owned and managed Corporation. Anatolia Group Inc., includes diverse holdings in building materials manufacturing and distribution, real estate and capital investments. Other subsidiaries include Anatolia Capital Corp., Anatolia Tile Stone (Turkey) A.S. and Anatolia Ceramics (Turkey) A.S.; with office, warehousing, international supply chain distribution and manufacturing in China, Turkey, the United States and Canada.