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General Manager, Anatomy Doral

Anatomy

General Manager, Anatomy Doral

Miami, FL
Full Time
Paid
  • Responsibilities

    We are seeking a fun, goal driven minded General Manager with a passion for promoting a healthy lifestyle and helping others to join our TEAM at Anatomy....voted "Best Gym in Miami" 5 years in a row.

    In this position, you'll be an integral part of our team and will have a positive impact on member satisfaction and Anatomy's success:

    General Responsibilities

    Oversee all club operations and member experience

    Ensure Anatomy standards are kept and exceeded

    Control monthly expenses to budget

    Address member issues as needed

    Assist club management in all interviewing, hiring and onboarding

    Problem solve club, staff, technical support and membership issues

    Handle club emergencies (No power, member fights, member injuries, staff calling out)

    Communicate with management team regarding any issues or needs of the club

    Ensure all staff is groomed neatly and report appropriate issues with staff management

    Complete and file overall HR paperwork (i.e. write-ups, vacation requests, termination forms)

    Coach / mentor club employees and handle TEAM personnel issues as needed

    Process bi-weekly club payroll

    Personal Training (Body Architects)

    Work with Body Architect Manager to ensure PT staffing and sales budget is met

    Daily input of PT sales

    Assist Regional Body Architect Manager with PT sales projections

    Front Desk (Energy Experts)

    Manage Front Desk Manager / Senior Energy Expert

    Ensure Anatomy standard is being met and member experience exceeded

    Oversee hiring of new employees

    Housekeeping (Detail Team)

    Manage and develop Senior Detail Lead

    Ensure club is up to Anatomy standards

    Conduct scheduled and random club inspections to ensure adherence to standards within the club

    Sales

    Work collaboratively with the Regional Sales Manager to ensure flawless execution of the sales process

    Drive daily and monthly sales to exceed club budget

    Oversee and lead sales outreach to drive incoming leads

    Supplies and Concessions

    Oversee ordering supplies as well as concession merchandise

    Oversee food and beverage products that are stocked at the front desk for sale

    Facilities Operations and Maintenance

    Ensure all equipment is in good working order and to brand standard

    Have a working knowledge of major equipment, appliances and systems used in the operation of Anatomy

    Be able to conduct basic trouble shooting on major equipment, appliance and systems

    Maintain direct relationships with all vendors and suppliers

    Ensure all equipment and appliances are in good working order and proactively maintained to ensure continued operation.

    Continually be on the look out for opportunism to enhance club operations and systems

    Member Service

    Bring any members complaints to appropriate department manager

    Provide membership services when needed (i.e. tours, sign-ups, answer questions)

    Become a Club Ready "Power User"

    Resolve and adjust all Club Ready member/staff issues

    Group Fitness

    Work with Regional GF Director to ensure classes flawless execution of the GF classes and club schedule

    Experience

    3-5 years of progressive management experience supervising teams with measurable outcomes of employee development and promotion

    A combination of fitness/retail/hospitality and/or operations industry experience, requiring high execution in both operations and service, with focus on high team member and/or customer turnover

    Phenomenal communication skills, oral and written, with heavy emphasis on listening

    Bachelor's Degree

    Must be Bilingual

    Compensation and Perks

    Amazing supportive TEAM-oriented environment with opportunity for growth

    Competitive salary + Bonus

    Complimentary All Access gym membership for you and a friend

    Discount on Anatomy services and merchandise

    Anatomy pays 50% of the health and dental insurance