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Assistant Genealogist / Process Specialist, Intern

Ancestry

Assistant Genealogist / Process Specialist, Intern

Salt Lake City, UT
Internship
Paid
  • Responsibilities

    Job Description

    Ancestry is currently seeking highly motivated, internet-savvy interns who can work full-time for 12-16 weeks during Summer 2018. Our summer internships allow you the freedom to experience impactful business projects that allow you to develop your talents. You will enjoy mentorship, and experience challenging work all while receiving fantastic pay, fully-paid temporary housing, and having a lot of fun—we have it all. Oh, and did we mention the possibility of full-time employment once you graduate?

    From Engineering to Marketing, UX Design, DNA Science, Product and more, we’re looking for fresh minds and diverse ideas with an interest in connecting families and technology. Come join a diverse company of enthusiastic, talented, smart, and very passionate people who bring their A-game each day.

    Internship Project Description

    This is what you will do….

    • Develop a process to map, measure, and improve the customer journey in such a way that we build customer loyalty. Special emphasis will be placed on defining the low points in the journey and establishing corrective best practices that will be adopted across the company.
    • Perform directed Assistant Genealogist research and support tasks for professional research projects.

    Tasks & deliverables:

    • Investigate the AncestryProGenealogist client journey to understand the milestones involved.
    • Map client journey.
    • Measure client satisfaction according to client journey map.
    • Devise best practices to improve client satisfaction at low point(s) within client journey.
    • 50% of time involved in genealogy research (setup new projects, pulling records from Family History Library, creating new family trees, etc).