Job Description

Required Experience:

• A qualified candidate must have a least 2 years personal lines auto/homeowners experience in an office and/or call center environment;

• Able to handle high call volume;

• Have professional telephone and people skills;

• Computer skills in various applications; and be well organized.

• Knowledge of the insurance industry terminology or procedures.

• Must have attention to detail, work well in a team environment or individually and must have excellent customer service skills.

• Bilingual English/Spanish.

• Perks

  • Salary up to $19.00/hr.
  • Great office setting
  • Spacious with minimal face to face interaction
  • Health Insurance
  • Work Remotely During COVID-19
  • Scripps Ranch location
  • 401k match
  • Paid Time Off, Vacation and Sick Time

This position is responsible to support customers/producers by providing professional helpful information, answering questions and responding to complaints. As a front line of support between our company and its current and potential customers/producers, accept ownership for accurately processing requests and solving customer/producer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision. Manage large amounts of inbound and outbound calls. Build sustainable relationships and engage customers/producers by taking the extra mile. Assist customers/producers professionally and respectfully with each inquiry while providing a complete and helpful response. Assist customers/producers with changes to a policy, the acceptability within the program’s underwriting guidelines including any changes in the policy’s premium. Speaks with customers/producers by phone and receive payments for renewing, reinstating or continuing policies.