Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Do you thrive in a fast-paced environment where you can troubleshoot and solve problems? Are you passionate about providing exceptional customer service? If so, we want to hear from you! Anchor Software was established to provide comprehensive software solutions for database management, direct marketing, direct mail, data enhancement and data quality. Anchor provides products for Postal Processing, Enterprise Data Quality, and Document Design.

Anchor Software is seeking a highly motivated and customer-focused Software Technical Support Specialist to join our growing team. In this role, you will be responsible for providing first-line technical support to our users, helping them navigate our software and resolving any issues they encounter.

Responsibilities:

Respond to user inquiries via phone and email

Troubleshoot and diagnose software problems

Provide clear and concise instructions to users on how to resolve issues

Document and escalate complex issues to the development team

Stay up-to-date on the latest software features and functionality

Contribute to the development of knowledge base articles and FAQs

Maintain a positive and professional demeanor at all times

As needed, collaborate with QA and development teams to ensure product quality

Qualifications:

Minimum 1 year of experience in technical support or a related field

Understanding of Technical Support best practices and procedures

Strong understanding of computer software and hardware

Excellent communication and interpersonal skills, both written and verbal

Ability to work independently and as part of a team

Excellent problem-solving and analytical skills

Strong customer service orientation

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Direct Mail or Marketing experience preferred

Flexible work from home options available.