Job Description

Job Description

Insurance Customer Service Representative Responsibilities

• Answer incoming call questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Demonstrate accuracy in processing client policy modifications based on the data given
• Verify customers coverage and present policyholders with proof of insurance paperwork
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Insurance Customer Service Representative Qualifications

• High school diploma or GED equivalent needed
• Previous customer service experience required for this position
• Knowledge of insurance products and policy schedules is preferred
• Must have knowledge of Microsoft Office and customer relationship management software
• Excellent active listening, interpersonal, and communication skills
• Active NY insurance license