This position is responsible for serving as point of contact for internal and external customers regarding all complex billing and collection issues.
The associate will assist in the clarification and development of process improvements and inquiries, assure payments related to services from all sources are recorded and reconciled timely in order to maximize revenues.
The incumbent may be required to assist with projects for upper management by providing analytical and reporting support for such purposes as: operational efficiency / quality metrics and productivity analysis, end-of-month accounts receivables reconciliation, and monthly aging reports.
Researches and responds by telephone, or in writing to complex patient inquiries regarding billing issues and problems.
Reviews billing forms for accuracy and completeness before sending to payors.
Assists in the preparation of monthly billing and accounts receivable reports.
Assists with complex billing issues, including contacting insurance carriers to confirm patient eligibility and referral information.
QUALIFICATIONS
High School Diploma or GED
2 years of experience in a Billing, membership enrollment, member services, claims operations or Finance role