Job Description

We are a fast-paced, entrepreneurial firm specializing in customer acquisition and field sales strategies. We are experiencing an upswing in growth as we look to launch a new direct marketing campaign for a multinational telecommunications conglomerate. In today's economy, consumers look for ease, accessibility, and the business to come to them. Our mission is to bring that efficiency and convenience to the consumer on behalf of the brand. We need people that have grit, resiliency, and a competitive flair that will challenge the status quo and drive our team to be innovative and industry-leading.

We are looking to bring on an industrious, charismatic Entry Level Customer Service Representative and join a highly talented, growth-motivated team. You will be instrumental in driving new traffic to the brand and an essential element of our success. As the Entry Level Customer Service Representative, you will make outbound field calls to a designated target market and use a consultative approach to promote a full line of products, services, and subscriptions available to the consumer. This position will be multi-faceted, as you will also support and collaborate cross-functionally with the Customer Service, Sales, and Marketing departments to provide frontline feedback regarding the customer and brand experience.

YOU WILL:

• Meet with customers face-to-face and develop a deep understanding of their personal needs to conduct a tailored product and service recommendation.
• Handle all questions, complaints, and inquiries with the highest degree of courtesy and professionalism to promptly and efficiently resolve issues.
• Manage business transactions in connection with activation of new customer accounts while simultaneously abiding by all CDC and state guidelines
• Possess a broad working knowledge of all company practices and operations and demonstrate an active student mentality and proficiency to maintain that knowledge
• Support the Customer Account Manager and confidently make recommendations to improve specific operating procedures, processes, and minimize customer churn
• Participate in ongoing on-the-job training including, but not limited to one-on-one training sessions, virtual webinars, and roleplaying various scenarios

COMPREHENSIVE TRAINING IS GUARANTEED TO ALL EMPLOYEES TO ENSURE SUCCESS AND CONFIDENCE IN THEIR ROLE.

YOU ARE:

• A college graduate with a degree in marketing, communications, business, or entrepreneurship
• A customer service, sales, or hospitality expert with at least 1-2 years of experience
• Recognized as a leader within your community and social groups
• Solution-oriented with the grit to overcome any challenge with an optimistic approach
• A natural communicator and comfortable speaking in a face-to-face setting or in front of a large group of people
• Team-oriented and possess a strong will to teach, motivate, and mentor others

This is a base-paid sales position and includes in-person customer service & sales.

Company Description

Our team at Andes Group Inc. is revolutionizing the way telecom businesses and government-funded outreach programs gain new customers in an overly crowded marketplace. Our energetic team consists of highly trained specialists who recognize the value of acting swiftly to outpace the competition and boost our clients' profitability. They are brilliant and can connect data with inventiveness to enhance brand visibility in new markets. We are always searching for talented, energetic and ambitious individuals with a love for the marketing industry. An ideal candidate would be excited to learn and grow into a more successful person. We value diversity. We are a reliable and open-minded firm. If that sounds like the sort of place you'd like to work, we'd love to hear from you.