Job Description

CUSTOMER SERVICE CSR | CRM ROLES – IMMEDIATE START!

Andreus is hiring and we need you!

Start date ASAP – Notice periods will be considered

We are looking for enthusiastic people who are comfortable speaking with customers and have the drive to succeed!

You will be working on a major campaign where responsiveness and customer care are paramount.

Andreus are delighted to invite applications for Full Time & Part Time Customer Service roles for our newest client. The position will be based in New Orleans so applicants must be able to commute to our downtown location. PLEASE NOTE, THIS IS NOT A REMOTE POSITION

The successful candidates will be customer orientated with a professional and helpful manner. You will receive training for the role and ongoing support and guidance from industry-leading experts – working with the best will help make you the best – ARE YOU IN?

CUSTOMER SERVICE ROLE AND RESPONSIBILITIES:

• Answering customer’s questions and providing excellent standards of customer service
• Ensure Adherence to processes to ensure high quality and customer satisfaction
• Follow escalation procedures for issues uncontrollable at entry level
• Providing first point of contact resolution
• Updating customer records and updating various logs
• Involvement in motivational activities and implementing feedback and coaching
• Ensuring data security
• Identify our customers’ needs, clarify information and provide creative advice and solutions
• Keep up to date with policies and products through our digital system and email communications
• Build growing and sustainable relationships with our customer, be engaging in conversation and going the extra mile

CUSTOMER SERVICE REQUIREMENTS:

• Friendly and professional with excellent customer etiquette
• Conscientious, motivated and punctual
• Excellent communication skills – the ability to engage with anybody, anywhere, from all walks of life
•  Initiative - a desire to learn about our customers, our client’s products and our client’s new technologies.
• Confidence – a personality that will welcome and engage our customers
• An eye for detail – to capture information accurately, follow processes
• Customer focus - deliver an excellent customer experience
• Self-motivated – can enthuse others and achieve performance targets

This role will offer you an opportunity to avail of the outstanding learning and development training from industry experts who continue to provide mentoring throughout your career with Andreus. For top performers, there is the option to join our development program where countless progression opportunities are available.

WORKING DURING A GLOBAL PANDEMIC

The safety of our employees and customers is paramount. To ensure that we are complying with current guidelines, all customer-facing employees will be given all PPE necessary to complete the job role. We will also ensure that hand sanitizing stations are available throughout the office and regular cleaning of all workstations is carried out. Temperature checks will be completed for all personnel entering the business premises on a daily basis. 

FOR CONSIDERATION: 

Please send your resume through the online application process by clicking the "Apply Now" button below. We will be in contact with successful applicants as soon as possible. Due to current circumstances, our initial interviews will be conducted online however shortlisted candidates will be required to come to the office to meet face to face at a later date.

Applicants must be over 18 and able to commute to the New Orleans area on a daily basis and have the authority to work within the US. We do not provide sponsorship for this position.

Should you have any questions contact us and a member of our team will be happy to assist.

WE LOOK FORWARD TO HEARING FROM YOU SOON.

Company Description

WHO WE ARE Founded in the heart of New Orleans, Andreus was founded in response to a gap in the market for personalized marketing. We provide a dedicated team of highly trained professionals, all extremely talented in their own field, specializing in market research, marketing, brand development, sales, campaign management and brand analysis. WHAT WE DO There’s no formula for success. No matter the company size, every company is unique and requires round-the-clock attention from industry-experts to deliver content that will connect them to their audience — that’s where we come in. With knowledge and network spanning from the UK to the USA, we are constantly growing & in our techniques which means we can take our clients brand into any market within a matter of weeks. All of our campaigns are unique to each client and are specifically tailored to the needs and goals of the client.