Being a Shift Supervisor at Andy’s Frozen Custard is an incredible opportunity for someone looking to work for an exciting, growing company. The Shift Supervisor should have experience leading in the restaurant industry, as you will be responsible for ensuring store-wide customer satisfaction and measuring the financial performance of your location. Andy’s Frozen Custard is a great place to work and the people here love what they do.Our mission is, “Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.”
Benefits
401k plans with matching
Free Andy's while on duty, 50% employee discount off duty
Bonus opportunities
Health, dental, and vision insurance
Advancement and travel opportunities
Paid vacation, sick, and personal days after 90 days of employment
Key Responsibilities:
Demonstrate a calm demeanor during periods of high volume or unusual events
Deliver legendary customer service to all customers by acting with a “customer comes first” attitude
Assist with new employee training through positive reinforcement
Create a positive learning environment by providing clear, specific, timely and respectful feedback to all associates
Develop positive relationships with shift team
Monitor and manage store staffing levels
Execute store operations during scheduled shifts including organization store opening and closing duties
Follow and reinforce Andy’s operational policies and procedures
Utilize operational tools to achieve maximum operational efficiency
Knowledge of the frozen custard industry and competitors
Qualifications
Experience and Basic Requirements:
Must have 2-3 years of proven management experience in the food service industry or leadership role in a related industry
Must have reliable transportation, and must be able to work all shifts
Must be at least 18 years of age
Must be able to work nights and weekends
Required Knowledge, Skills, and Abilities:
Ability to manage effectively in a fast-paced environment
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building skills
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information