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Shift Supervisor

Andy's Frozen Custard

Shift Supervisor

9 locations
Edmond, OK
Oklahoma City, OK
Broken Arrow, OK
Tulsa, OK
Carrollton, TX
Frisco, TX
The Colony, TX
Dallas, TX
Warr Acres, OK
Full Time
Paid
  • Responsibilities

    Being a Shift Supervisor at Andy’s Frozen Custard is an incredible opportunity for someone looking to work for an exciting, growing company. The Shift Supervisor should have experience leading in the restaurant industry, as you will be responsible for ensuring store-wide customer satisfaction and measuring the financial performance of your location. Andy’s Frozen Custard is a great place to work and the people here love what they do.Our mission is, “Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.”

    Benefits

    401k plans with matching

    Free Andy's while on duty, 50% employee discount off duty

    Bonus opportunities

    Health, dental, and vision insurance

    Advancement and travel opportunities

    Paid vacation, sick, and personal days after 90 days of employment

    Key Responsibilities:

    Demonstrate a calm demeanor during periods of high volume or unusual events

    Deliver legendary customer service to all customers by acting with a “customer comes first” attitude

    Assist with new employee training through positive reinforcement

    Create a positive learning environment by providing clear, specific, timely and respectful feedback to all associates

    Develop positive relationships with shift team

    Monitor and manage store staffing levels

    Execute store operations during scheduled shifts including organization store opening and closing duties

    Follow and reinforce Andy’s operational policies and procedures

    Utilize operational tools to achieve maximum operational efficiency

    Knowledge of the frozen custard industry and competitors

    Qualifications

    Experience and Basic Requirements:

    Must have 2-3 years of proven management experience in the food service industry or leadership role in a related industry

    Must have reliable transportation, and must be able to work all shifts

    Must be at least 18 years of age

    Must be able to work nights and weekends

    Required Knowledge, Skills, and Abilities:

    Ability to manage effectively in a fast-paced environment

    Interpersonal skills

    Knowledge of customer service techniques

    Knowledge of supervisory practices and procedures

    Strong operational skills in a customer-service environment

    Strong problem-solving skills

    Team-building skills

    Strong leadership skills, with the ability to coach and mentor others

    Ability to plan and prioritize workload

    Ability to handle confidential and sensitive information

  • Locations
    Edmond, OK • Oklahoma City, OK • Broken Arrow, OK • Tulsa, OK • Warr Acres, OK • Carrollton, TX • Frisco, TX • The Colony, TX • Dallas, TX