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Assistant Store Manager

Andy's Frozen Custard

Assistant Store Manager

Sanford, FL +10 locations
Full Time
Paid
  • Responsibilities

    Being an Assistant Store Manager at Andy’s Frozen Custard is an incredible opportunity for someone looking to work for an exciting, growing company. The Assistant Store Manager should have experience leading in the restaurant industry, as you will be responsible for ensuring store-wide customer satisfaction and measuring the financial performance of your location. Andy’s Frozen Custard is a great place to work and the people here love what they do. Our mission is, “Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.”

    Benefits

    401k plans with matching

    Free Andy's while on duty, 50% employee discount off duty

    Bonus opportunities

    Health, dental, and vision insurance

    Advancement and travel opportunities

    Paid vacation, sick, and personal days after 90 days of employment

    Key Responsibilities:

    Demonstrate a calm demeanor during periods of high volume or unusual events

    Display a “customer comes first” attitude by training and holding associates accountable for delivering legendary customer service

    Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them

    Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations

    Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement

    Monitor and manage store staffing levels

    Communicate clearly, concisely, and accurately in order to ensure effective store operations

    Solicit customer feedback to understand customer needs

    Utilize management information tools and analyze financial reports to identify trends and issues in store performance

    Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance

    Qualifications

    Experience and Basic Requirements:

    Must have 2-3 years of proven management experience in the food service industry or leadership role in a related industry

    Must have reliable transportation, and must be able to work all shifts

    Must be at least 21 years of age

    Must be able to work various shifts including early mornings, evening, weekdays, weekends, and/or holidays

    Required Knowledge, Skills, and Abilities:

    Ability to manage effectively in a fast-paced environment

    Interpersonal skills

    Knowledge of customer service techniques

    Knowledge of supervisory practices and procedures

    Strong operational skills in a customer-service environment

    Strong problem-solving skills

    Team-building skills

    Strong leadership skills, with the ability to coach and mentor others

    Ability to plan and prioritize workload

    Ability to handle confidential and sensitive information

  • Locations
    Sanford, FL • Edmond, OK • Oklahoma City, OK • Broken Arrow, OK • Tulsa, OK • Warr Acres, OK • Carrollton, TX • Frisco, TX • The Colony, TX • McKinney, TX • Dallas, TX