Job Description
The Office Assistant provides general support to the Administration/Operations department. Responsible for overseeing the office’s lobby area and mail room. Greets and directs all visitors including vendors, clients, and job candidates ensuring ABC’s HIPAA visitor policy is adhered to. Receives and routes incoming calls to appropriate party in a prompt, courteous and professional manner. Position requires constant coverage of the reception desk from the hours of 8:00am to 5:00pm, Monday through Friday, except for breaks and lunch.
PRINCIPLE DUTIES AND RESPONSIBILITIES: (The principle duties and responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. Duties and responsibilities are also subject to change by the employer as the needs of the employer and requirements of the job change).
THIS JOB CLASSIFICATION MAY HAVE ACCESS TO PATIENT INFORMATION. THEREFORE THE EMPLOYEE AGREES TO BE BOUND BY HIPAA REGULATIONS.
Answer incoming calls within three rings. Transfer calls to appropriate personnel, routing to voicemail when necessary. Monitor calls on hold, checking back with callers holding more than sixty seconds. Check General Voicemail box and forward messages accordingly.
Greet and route visitors and physicians in courteous and professional manner. The Client Manager is to be notified when a physician arrives. Keep log of all visitors.
Perform miscellaneous word processing and/or data input. Utilize First Anesthesia, Microsoft Office Programs such as Word, Excel, and Outlook.
Schedule and prepare all requested packages through FedEx online including printing labels for those shipments. Prepare return labels and supplies to Clients for charge submission.
Notify and distribute all incoming packages via FedEx, UPS or other courier services to the correct departments.
Receive and process incoming mail from USPS and other delivery companies. Process all outgoing mail, applying correct postage and delivery to the Post Office box.
Gather and email all incoming payor credit card EOB’s to credit card team for processing.
Receive refund checks from Corporate Finance for clients that ABC issues the refund checks for (Trust, Refund Reserve clients and invoiced Clients). Match refund documentation to check and mail.
Mail out all refund insurance notices for business units (ABC, Plexus and Medac).
Maintain and update all Front Desk reference documents as needed.
Supply order inventory, reconcile and submit to Corporate for processing and receive order requests from our remote offices and submit to Corporate.
Prepare all outgoing mail including mail sorting, meter and adding and tracking funds to the Neopost mail metering machine.
Keep the workroom stocked with supplies and paper. Replace toner in printers and copiers in the workroom.
Keep front reception area tidy and organized including adjacent workroom.
Distribute monthly MiraMed Revenue Group collection reports to Client Managers for all business units.
Receive checks for West Coast Practice Management Clients, have check signed, scanned and mailed as instructed by Practice Management staff.
Assist with binding the month end reports before mailing.
Process returned bad address statements received by from USPS updating FA.
Print records for outgoing claims and mail.
Assist scanning department with batching and sorting correspondence
Assist with remote facility accesses for medical record retrieval.
Perform other duties as appropriate, including assisting other departments with clerical tasks.
Other duties as assigned.
Company Description
Anesthesia Business Consultants, LLC is one of the largest medical billing and coding company's in the United States. Our team consists of committed and well coordinated professionals who have dedicated themselves to the business of anesthesia billing and practice management.