Job Description

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments 
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances
• Mental health experience is a plus.

Qualifications

• Associates or Bachelor’s degree preferred
• Behavioral or psychiatric office experience preferred.
• Experience with Office Ally, Nextgen or other electronic medical records systems preferred.
• Excellent communication skills and customer service
• Organization and time management skills
• Detail oriented
• Highly dependable
• Team player that works well with others

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin. 

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/