Job Description

We are seeking an AAHA Accredited Hospital Seeking Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

The Animal Hospital of Dauphin County has been caring for pets in the greater Harrisburg and Hershey communities since 1962. We started out in a small, three-bedroom house (now home to our business offices). After several expansions, we now work in a 6,000 square-foot, fully equipped animal hospital. We focus on prevention and early detection of diseases, which allows for more effective treatment and a longer life for the pets that we care for. We update our testing methods and treatments through continuing education and by consulting with specialists in many disciplines.