Job Description

Anova Consulting Group provides win / loss analysis and client retention research and consulting services to a broad range of market-leading B2B enterprise technology, financial services, and healthcare firms. Driven by in-depth telephone interviews, the research is primarily qualitative in nature but includes quantitative components as well.   We are seeking an exceptional individual to join our tight-knit team for a full-time client-facing position.

PRIMARY RESPONSIBILITIES INCLUDE:

• Responsibility for client experience from inception of relationship through renewal, including overall client satisfaction, delivery of research program goals and objectives, and continuation of scope of work
• Accountability for scoping and executing client research programs, as well as presenting the findings to high-level executive audiences
• Generation of revenue through program renewals, cross-selling opportunities, and participating in sales processes with prospective first-time clients
• Cultivation of strong, collaborative client relationships through in-person / virtual meetings and regular client contact
• Management and development of junior team members

QUALIFIED CANDIDATES WILL HAVE:

• 10-15 years of prior professional work experience in a client-facing role (e.g., consulting / market research, relationship management, sales), preferably in the enterprise technology, financial services, or healthcare industry
• Ability to take on a broad and evolving set of responsibilities in a fluid, entrepreneurial environment; flexibility in work/communication style; collaborative, team-oriented problem-solving approach
• Strong communication and presentation skills (ability to synthesize and clearly communicate research findings to an executive-level audience)
• Ability to generate, maintain, renew and expand client relationships
• Experience leading team toward client goals and contributing to team members’ professional development
• (Post-COVID) Willingness to travel to clients for kickoff meetings and / or final presentations
• Strong academic credentials (MBA preferred)
• Entrepreneurial attitude and work ethic
• Comfort with Microsoft Office suite (PowerPoint, Word and Excel).

This is primarily an in-office position. Anova is based in Brookline, MA and currently operating 3 days in-office and 2 days work from home. Send a resume to Jamie Zielinski.  No phone calls please.

Company Description

Established in 2005, Anova Consulting Group is a leading market research and consulting firm focused on voice of the customer feedback. Anova has expertise in win/loss, client satisfaction, churn, and intermediary perception analysis. By helping clients understand why they win, lose and retain business, Anova provides strategic perspectives to its clients, driving better decision-making, product development, sales effectiveness, client service, and continuous improvement.