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Telephony Customer Service

Answer 247 Solutions,LLC

Telephony Customer Service

National
Full Time
Paid
  • Responsibilities

    We are currently seeking qualified professionals for Telephone Customer Service to process inbound customer service calls in a virtual setting 

    for popular telecommunications, travel agents, office supplies, tax services, road side assistance companies . Our agents deal with customers through telephone conversations or by online chat. Good work tenure, communication and ability to want to learn in a fast paced environment with little to no supervision is required

    Education:

    • High School Diploma or GED
    • Must be at least 18 years of age
    • Must be a US Citizen or legal resident 

    Requirements Needed:

    • Must have at least 6 months of Customer Service Experience
    • A Computer Desk or Laptop
    • A Secured Phone Line: LAN Line or VOIP
    • Hardline Connection: DSL Internet with Ethernet Cord
    • Headset with a Mic for the computer
    • Pass a Background Check 
    • A Work Space in the Comfort of your Home

    Computer Requirements:

    • Processor: 1.4 GHZ or better (2 GB RAM or better RECOMMENDED) If upgrading from a slower processor, consider purchasing a new system. It is usually more cost effective.
    • Client Systems cannot use Windows Vista and Windows XP
    • Hard Drive: 80 GB with at least 15GB of free space CD-ROM : 48X Speed CD-ROM R/W, R/W DVD, or a 3 1/2 Sound Card & Speakers: 32-bit sound card and a pair of desktop speakers
    • 19 inch or larger monitor (two monitors are very helpful not required but are recommended)