Job Description

Job Description

About the Company:

We are a full-service provider of outbound, inbound, and automated call center and business process outsourcing (BPO) services. Our network consists of 30 contact centers across North America, offering the broadest selection of services and experience in the market.

Work Hours: 8 am – 5 pm CST Monday through Friday (after hours as needed)

Primary Job Duties:

Develop and demonstrate cross-sell solutions for current AnswerNet clients. Identify and personalize sales opportunities for our existing client base to drive sales. This position is responsible for promoting customer loyalty and enhancing retention through ongoing and proactive communication.

Required Qualifications:

• · Highly motivated, customer-centric, organized, flexible, and able to multi-task
• · Excellent verbal, writing, grammar, and communication skills
• · Active listening skills and good rapport builder
• · Detail-oriented, logical thought-process, driven
• · Highly organized, flexible, and ability to multi-task
• · Proficient in Microsoft Office – Word is a must
• · Time management & presentation skills
• · Exceptional phone manners and etiquette
• · High School equivalent or better

Essential Duties and Responsibilities:

• · Cultivating and maintaining strong relationships within assigned accounts; ensuring
• customer satisfaction.
• · Use proven sales techniques to sell, build quick rapport, and demonstrate solutions to match client's ongoing needs.
• · Outside-the-box thinker who can recognize additional needs and propose creative solutions with a value on service
• · Consistently reaching out to our current clients; letting them know how our other services might benefit their company’s needs.
• · Learn and articulate our competitive advantage and niche marketplace.
• · Establish realistic and obtainable, short, and long-term goals.
• · Work within company CRM with excellent documentation
• · Write sales proposals and agreements, from approved templates, to establish a clear understanding of the proposed scope of work and deliverables matched to the approved company pricing structure ensuring company sustainability and profitability.
• · Meet or exceed agreed-upon goals
• · Work collaboratively with all departments to ensure client and company success.
• · Communicate internally and externally, via telephone, e-mail, or face-to-face (in person and on-camera webinar)
• · Regular, consistent, and punctual attendance
• · Demonstrate company core values at all times

Company Description

AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year.

AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.”

AnswerNet was also named a “Best Run Company” by SmartCEO magazine

Company Description

AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year. \r\n \r\nAnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” \r\n \r\nAnswerNet was also named a “Best Run Company” by SmartCEO magazine