Description SHIFT Day Job SCHEDULE Full-time Anthem, Inc. is one of the nation's leading health benefits companies and a Fortune Top 50 company. At Anthem, Inc., we are working together to transform health care with trusted and caring solutions Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people's lives, and to take your career further than you can imagine. Solves problems, performs analysis, researches, and tests functions for systems and networks. Primary duties may include, but are not limited to Associate will act as lead and primary end user support contact for Microsoft Collaboration and Communication products Associate will be primary L3 contact and will triage tickets as necessary routing to other individuals on team for remediation Associate will be responsible for managing our ServiceDesk KBs and continuing to update Service Desk based on known issues and common support questions Responsible for Incident Management related to Associate Collaboration technologies Responsible for the planning and implementation of change requests and other system modifications as directed Responsible to maintain a high level of customer satisfaction through quality customer service skills and communication Providing advanced remote Level 3 4 support video conferencing technologies and specifically Microsoft Teams Responsible to interface with end users, promote the use and functionality of Associate Collaboration products and services, and assist users with how-to questions Supporting large video events Qualifications Requires Bachelor's degree in related field 4 to 8 years of experience required in a support and operations role in any of the following areas servers, networks, telecommunications, storage, mainframe, operating systems, middleware, disaster recovery, collaboration technologies, or hardwaresoftware support or any combination of education and experience, which would provide an equivalent background 4-8 years of experience with Video Conferencing, online screen sharing, and video conferencing room technologies Hands on technical experience with Cisco Webex andor Microsoft Teams Experience troubleshooting issues between the client (PC), Video Conferencing software, and Video Conferencing in room equipment Experience with Streaming media for large Events Strong working experience in large scale enterprise infrastructure architectures Possess strong analytical skills, organizational skills, attention to detail, excellent verbal and written communication skills Ability to establish and maintain effective working relationships with co-workers, managers and internal andor external customers Experience with video conferencing platforms Microsoft Teams and Cisco Webex. Must be familiar with mobile device support Knowledge and experience with smart building technologies such as digital signage, AppSpace, and MazeMap Knowledge of Vbrick or other large scale streaming infrastructure Multiple trade certifications and significant experience with multiple technical and business disciplines preferred Significant operational experience required in one or more core infrastructure technologies capable of serving as a subject matter expert in various settings capable of advanced troubleshooting and implementations Demonstration of strong mentoring skills preferred. Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.comcareers. An Equal Opportunity EmployerDisabilityVeteran