Job Description

CUSTOMER SERVICE ASSOCIATE - I

Superstition Mountains Community Facilities District No. 1 is the sewer service provider for the City of Apache Junction. Our ideal candidate will be able to perform a wide variety of administrative and clerical duties and provide support to the District’s utility customers. Some of the duties for this position include maintaining and servicing customer accounts, processing payments, assisting customers in person and on the phone, and account collections. The Customer Service Associate position requires the ability to manage multiple tasks, adjust to policy and process changes, and a willingness to adapt to changing priorities.

RESPONSIBILITIES:

• Receives and accurately processes utility payments
• Provides assistance to customers and the general public promptly and professionally in person, by phone and in writing
• Maintains customer accounts including setting up new accounts, updating account information, processing billing adjustments and documenting account activity
• Prepares correspondence, including letters and e-mails, and creates and maintains necessary forms and documents
• Maintains records in accordance with the District’s Records Retention Policy and all applicable departmental guidelines
• Interacts with external entities and third-party affiliates, such as the City of Apache Junction, Pinal County, title companies, other utilities and municipalities, in a professional manner
• Demonstrates knowledge and compliance with District policies, procedures and guidelines, and Arizona Revised Statutes as they apply to special districts

QUALIFICATIONS:

• Must possess a high school diploma or equivalent; one or more years of customer service, payment processing, billing or clerical experience, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Proficient in Microsoft Office products
• Experience in the utility industry is preferred

Company Description

SMCFD No. 1 operates the wastewater collection system and treatment facility, and is the sewer service provider, for the City of Apache Junction. Our mission is to provide a high quality public service reclaiming water at the lowest practical cost, while meeting the needs of our customers, ensuring public health and protecting the environment.