Job Description
Our company, with corporate office in Rockville, is a dynamic 24/7 emergency restoration company with a passion to develop client relationships in Washington metropolitan area.
Apartment Restorers, LLC., established in 2010, is a turn key disaster restoration company focusing on multifamily communities. When apartments are affected by fire, mold or water, we mobilize our crews to mitigate the loss so the apartment can be livable again as soon as possible. Our mission is to provide great service for our clients.
We’re looking for a results-driven Operations Manager to manage client accounts and production of technicians and overall efficiency of business in assigned territory (DMV area). This position will provide leadership to the staff, job/project management and cost management. Area Manager will manage day-to-day operations in multi- family housing industry (commercial restoration) including but not limited to building and maintaining employee and client relationships.
This is a fill-time position with on-call responsibilities for 1 week/month , on rotation basis.
OBJECTIVES (WHAT NEEDS TO BE DONE)
Account Management
o Achieve territory’s revenue goals
o Execute onboarding of new clients by following established procedures
o Preparing proposals and estimates to meet deliverable requirements
Production Staff Management
o Lead employees to encourage maximum performance and dedication
o Conduct performance evaluations, skills training and develop a plan for growth and improvement of employee skills
o Establish and maintain effective working relationships with 10+ employees
Client Satisfaction
o Perform quality control and inspections at 50% of your jobs
o Nurture and build existing client relationship by conducting “Stay well”(maintenance) and “Get well”(problem solving) visits , combination of in-person and virtual
Job/Project Management
o Manage jobs from start to finish including staffing/scheduling
o Supervise large loss projects and subcontractors
Safety & Risk Management
o Promote safety-first culture by training employees how to safety operate tools and equipment, PPE
COMPETENCIES
Dependable
Reliable and trustworthy; does what he/she said they will do
Determined and focused
Resourceful in coming up with practical solutions; strives to figure out and solve challenging problems; able to focus on doing whatever it takes to get the job done
Information-driven Leader
Ability to process information and respond quickly; relies on logic and facts when setting goals;
thrives on accomplishing tasks and needs a sense of accomplishment
ESSENTIAL PHYSICAL REQUIREMENTS
o Sufficient mobility and strength to move around facilities
o Lift up to 50 lbs. of equipment
o Sit, stand, and walk up to 9 hours a day
o Operating a company vehicle required throughout the day
o Flexibility to work long hours, weekends, holidays with limited notice
o Participate in On-call weekly rotation schedule
SKILLS/QUALIFICATIONS/EXPERIENCE
BENEFITS
Company Description
Apartment Restorers, LLC., established in 2010, is a turn key disaster restoration company focusing on multifamily communities. When apartments are affected by fire, mold or water, we mobilize our crews to mitigate the loss so the apartment can be livable again as soon as possible. Our mission is to provide great service for our clients.